ServiceNow Enterprise Service Management vs HaloITSM

ServiceNow Enterprise Service Management9.4Visit HaloITSM8.2Visit

Higher score ServiceNow Enterprise Service Management #1 in Enterprise Service Management Software 9.4/10 Pricing on request ✓ 5 of 6 features Visit ServiceNow

vs

HaloITSM #11 in Enterprise Service Management Software 8.2/10 30-day trial Free trial✓ 6 of 6 features Visit HaloITSM

• ServiceNow Enterprise Service Management fits best

  Enterprises standardizing services across departments

• HaloITSM fits best

  Multi-department teams wanting polished ITSM

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Side by side

Feature	ServiceNow Enterprise Service Management 9.4/10 Visit ↗	HaloITSM 8.2/10 Visit ↗
At a glance
Editor score	9.4	8.2
Ranking	#1 in Enterprise Service Management Software	#11 in Enterprise Service Management Software
Best for	Enterprises standardizing services across departments	Multi-department teams wanting polished ITSM
Pricing model	Paid	Paid
Starting price	Pricing on request	£66/user/mo
Free plan	Not checked yet	—
Free trial	—	30 days
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web, iOS, Android
Compliance	SOC 2, ISO 27001, GDPR	SOC 2, ISO 27001, GDPR, HIPAA
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ServiceNow Enterprise Service Management 5/6 · HaloITSM 6/6
Non-IT departments	✓	✓
Service catalog	✓	✓
Workflow automation	✓	✓
Employee portal	✓	✓
Knowledge base	✓	✓
Asset management	Not checked yet	✓ (best)
Specs
Deployment	Cloud	Both
Our review
Pros	Unifies IT, HR, finance, legal, and other service domains Combines catalogs, self-service, knowledge, routing, and automation Adds AI agents, analytics, and mobile apps to shared workflows	Covers IT, HR, Facilities, Finance, Legal and other service teams Includes catalogs, workflows, portals, knowledge, assets, SLAs and AI Supports web, iOS, Android and API access with major integrations
Cons	Enterprise pricing requires a sales engagement Cloud deployment may not suit organizations needing other deployment models Its breadth may exceed the needs of a single-department service team	The displayed £66 price is billed annually per user Onboarding packages are required at a bespoke cost Its broad feature set may exceed the needs of single-team ITSM buyers
Our verdict	ServiceNow Enterprise Service Management brings IT, HR, finance, legal, workplace services, procurement, and related functions into a shared cloud platform. It is designed for enterprises that want one service experience across departments… Read the review →	HaloITSM is an enterprise service management platform for IT, HR, Facilities, Finance, Legal and other service teams. It brings incident, problem and change management together with multi-department service catalogs, no-code workflows,… Read the review →

Strengths and trade-offs

• ServiceNow Enterprise Service Management — where it wins

  • Unifies IT, HR, finance, legal, and other service domains
  • Combines catalogs, self-service, knowledge, routing, and automation
  • Adds AI agents, analytics, and mobile apps to shared workflows

  Where it doesn't

  • Enterprise pricing requires a sales engagement
  • Cloud deployment may not suit organizations needing other deployment models
  • Its breadth may exceed the needs of a single-department service team

• HaloITSM — where it wins

  • Covers IT, HR, Facilities, Finance, Legal and other service teams
  • Includes catalogs, workflows, portals, knowledge, assets, SLAs and AI
  • Supports web, iOS, Android and API access with major integrations

  Where it doesn't

  • The displayed £66 price is billed annually per user
  • Onboarding packages are required at a bespoke cost
  • Its broad feature set may exceed the needs of single-team ITSM buyers

• ServiceNow Enterprise Service Management9.4/10 · Pricing on request

  A cloud platform for unifying service delivery across enterprise functions.

  Visit ServiceNowFull verdict →
• HaloITSM8.2/10 · 30-day trial

  A broad ITSM and ESM platform for teams that need multi-department service operations.

  Visit HaloITSMFull verdict →