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Head-to-head · CMDB Software

ServiceNow CMDB vs Device42

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score ServiceNow CMDB #1 in CMDB Software 9.4/10 Pricing on request ✓ 4 of 4 features Visit ServiceNow
Device42 #5 in CMDB Software 8.7/10 Pricing on request Free trial✓ 0 of 4 features Visit Device42

ServiceNow CMDB leads on 0 checks, Device42 on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceNow CMDB · 9.4/10
  • Free trialonly Device42
  • Most featuresServiceNow CMDB · 4 of 4

ServiceNow CMDB scores higher on our rubric for cmdb software: 9.4 against 8.7 out of 10; our editors rank them #1 and #5.

ServiceNow CMDB is the better fit for large enterprises needing deep CMDB governance. Device42 is the better fit for infrastructure-heavy teams needing asset depth.

  • ServiceNow CMDB fits best

    Large enterprises needing deep CMDB governance

  • Device42 fits best

    Infrastructure-heavy teams needing asset depth

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature ServiceNow CMDB 9.4/10 Visit ↗ Device42 8.7/10 Visit ↗
At a glance
Editor score 9.4 8.7
Ranking #1 in CMDB Software #5 in CMDB Software
Best for Large enterprises needing deep CMDB governance Infrastructure-heavy teams needing asset depth
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet —
Free trial — 14 days
Deployment Cloud Cloud, Self-hosted
Platforms Web Web
Integrations 11 integrations 10 integrations
Features ServiceNow CMDB 4/4 · Device42 0/4
Service mapping ✓ (best) Not checked yet
Dependency mapping ✓ (best) Not checked yet
Discovery imports ✓ (best) Not checked yet
Ownership tracking ✓ (best) Not checked yet
Specs
Configuration item limit Not checked yet Not checked yet
Deployment options Cloud Not checked yet
Relationship types Not checked yet Not checked yet
Our review
Pros
  • Combines CI records, relationships, health monitoring, and lifecycle governance
  • Adds discovery, service mapping, Unified Map, and CMDB Query Builder
  • Supports web services, JDBC, LDAP, REST, SOAP, and Service Graph Connectors
  • Covers physical, virtual, cloud, and software inventory
  • Maps application and asset dependencies across infrastructure
  • Tracks licenses, contracts, warranties, and asset lifecycles
Cons
  • Pricing is handled through contact sales rather than published plans
  • Discovery and Service Mapping may require separate licenses
  • Cloud deployment may not suit organizations requiring another deployment model
  • Pricing requires contacting sales
  • No permanent free plan
  • Its breadth may exceed simpler inventory needs
Our verdict

ServiceNow CMDB is a configuration management database application on the ServiceNow platform. It stores configuration items and their relationships across assets, services, and infrastructure components. The product is aimed at…

Read the review →

Device42 is an IT infrastructure management platform for organizations operating data centers, cloud environments, and hybrid IT. It combines agentless and agent-based discovery with physical, virtual, cloud, and software inventory. Its…

Read the review →
  1. ServiceNow CMDBCMDB Software 9.4Pricing on request
  2. Device42CMDB Software 8.7Pricing on request

Strengths and trade-offs

  • ServiceNow CMDB — where it wins

    • Combines CI records, relationships, health monitoring, and lifecycle governance
    • Adds discovery, service mapping, Unified Map, and CMDB Query Builder
    • Supports web services, JDBC, LDAP, REST, SOAP, and Service Graph Connectors

    Where it doesn't

    • Pricing is handled through contact sales rather than published plans
    • Discovery and Service Mapping may require separate licenses
    • Cloud deployment may not suit organizations requiring another deployment model

  • Device42 — where it wins

    • Covers physical, virtual, cloud, and software inventory
    • Maps application and asset dependencies across infrastructure
    • Tracks licenses, contracts, warranties, and asset lifecycles

    Where it doesn't

    • Pricing requires contacting sales
    • No permanent free plan
    • Its breadth may exceed simpler inventory needs

More comparisons

All CMDB software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update