Salesforce Field Service vs ServiceTitan

Salesforce Field Service9.2Visit ServiceTitan8.4Visit

Higher score Salesforce Field Service #3 in Field Service Management Software 9.2/10 Paid ✓ 5 of 5 features Visit Salesforce

vs

ServiceTitan #10 in Field Service Management Software 8.4/10 Pricing on request ✓ 5 of 5 features Visit ServiceTitan

• Salesforce Field Service fits best

  Salesforce ecosystem enterprise teams

• ServiceTitan fits best

  Trade contractors wanting complete field operations

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Side by side

Feature	Salesforce Field Service 9.2/10 Visit ↗	ServiceTitan 8.4/10 Visit ↗
At a glance
Editor score	9.2	8.4
Ranking	#3 in Field Service Management Software	#10 in Field Service Management Software
Best for	Salesforce ecosystem enterprise teams	Trade contractors wanting complete field operations
Pricing model	Paid	Paid
Starting price	$80/user/mo	—
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Community, Docs · 24/7	Docs
Integrations	6 integrations	3 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Salesforce Field Service 5/5 · ServiceTitan 5/5
Invoicing and payments	✓	✓
Offline mode	✓	✓
Route optimization	✓	✓
Customer portal	✓	✓
Recurring jobs	✓	✓
Specs
Mobile platforms	Both	Both
Technician limit	Not checked yet	Not checked yet
Our review
Pros	AI scheduling, dispatch, route, and travel-time optimization Offline iOS and Android technician workflows with payments Assets, inventory, maintenance, portals, and customer self-service	Offline mobile workflows sync automatically when connectivity returns Covers scheduling, routing, estimates, payments, and recurring service Customer portal supports invoices, memberships, contracts, and requests
Cons	Starts at $175 per user per month with annual billing Requires at least one Service Cloud user license Broader functionality may exceed smaller teams' needs	Pricing requires contacting sales No free plan is available Accounting integrations are limited to Sage Intacct and QuickBooks
Our verdict	Salesforce Field Service is a cloud-based field service management platform for organizations that dispatch technicians and other mobile workers. It covers work orders, service appointments, scheduling, dispatching, assets, inventory,… Read the review →	ServiceTitan is a cloud-based field service management platform for residential, commercial, and construction contractors. It brings scheduling, dispatching, customer and job records, estimates, invoicing, payments, technician mobile… Read the review →

Strengths and trade-offs

• Salesforce Field Service — where it wins

  • AI scheduling, dispatch, route, and travel-time optimization
  • Offline iOS and Android technician workflows with payments
  • Assets, inventory, maintenance, portals, and customer self-service

  Where it doesn't

  • Starts at $175 per user per month with annual billing
  • Requires at least one Service Cloud user license
  • Broader functionality may exceed smaller teams' needs

• ServiceTitan — where it wins

  • Offline mobile workflows sync automatically when connectivity returns
  • Covers scheduling, routing, estimates, payments, and recurring service
  • Customer portal supports invoices, memberships, contracts, and requests

  Where it doesn't

  • Pricing requires contacting sales
  • No free plan is available
  • Accounting integrations are limited to Sage Intacct and QuickBooks

• Salesforce Field Service9.2/10 · Paid

  A broad Salesforce-native field service suite for complex mobile operations.

  Visit SalesforceFull verdict →
• ServiceTitan8.4/10 · Pricing on request

  Complete field operations software for trade contractors, with sales-led pricing.

  Visit ServiceTitanFull verdict →