ServiceMax vs Salesforce Field Service

ServiceMax9.4Visit Salesforce Field Service9.2Visit

Higher score ServiceMax #1 in Field Service Management Software 9.4/10 Pricing on request ✓ 5 of 5 features Visit ServiceMax

vs

Salesforce Field Service #3 in Field Service Management Software 9.2/10 Paid ✓ 5 of 5 features Visit Salesforce

• ServiceMax fits best

  Enterprise service organizations with complex assets

• Salesforce Field Service fits best

  Salesforce ecosystem enterprise teams

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Side by side

Feature	ServiceMax 9.4/10 Visit ↗	Salesforce Field Service 9.2/10 Visit ↗
At a glance
Editor score	9.4	9.2
Ranking	#1 in Field Service Management Software	#3 in Field Service Management Software
Best for	Enterprise service organizations with complex assets	Salesforce ecosystem enterprise teams
Pricing model	Paid	Paid
Starting price	Pricing on request	$80/user/mo
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, Windows, iOS, Android	Web, iOS, Android
Support	Email, Tickets, Community, Docs	Community, Docs · 24/7
Integrations	7 integrations	6 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features ServiceMax 5/5 · Salesforce Field Service 5/5
Invoicing and payments	✓	✓
Offline mode	✓	✓
Route optimization	✓	✓
Customer portal	✓	✓
Recurring jobs	✓	✓
Specs
Mobile platforms	Both	Both
Technician limit	Not checked yet	Not checked yet
Our review
Pros	Covers work orders, dispatch, invoicing, and preventive maintenance Supports offline technician workflows across iOS, Android, and Windows Combines asset lifecycle, contracts, portals, analytics, and AI assistance	AI scheduling, dispatch, route, and travel-time optimization Offline iOS and Android technician workflows with payments Assets, inventory, maintenance, portals, and customer self-service
Cons	Pricing requires contacting sales Capabilities and licensing vary by offering and implementation Its breadth may exceed the needs of simpler service operations	Starts at $175 per user per month with annual billing Requires at least one Service Cloud user license Broader functionality may exceed smaller teams' needs
Our verdict	ServiceMax is cloud-based field service management software for asset-intensive organizations, including manufacturing, medical-device, energy, utilities, and industrial-equipment businesses. It brings together work-order scheduling,… Read the review →	Salesforce Field Service is a cloud-based field service management platform for organizations that dispatch technicians and other mobile workers. It covers work orders, service appointments, scheduling, dispatching, assets, inventory,… Read the review →

Strengths and trade-offs

• ServiceMax — where it wins

  • Covers work orders, dispatch, invoicing, and preventive maintenance
  • Supports offline technician workflows across iOS, Android, and Windows
  • Combines asset lifecycle, contracts, portals, analytics, and AI assistance

  Where it doesn't

  • Pricing requires contacting sales
  • Capabilities and licensing vary by offering and implementation
  • Its breadth may exceed the needs of simpler service operations

• Salesforce Field Service — where it wins

  • AI scheduling, dispatch, route, and travel-time optimization
  • Offline iOS and Android technician workflows with payments
  • Assets, inventory, maintenance, portals, and customer self-service

  Where it doesn't

  • Starts at $175 per user per month with annual billing
  • Requires at least one Service Cloud user license
  • Broader functionality may exceed smaller teams' needs

• ServiceMax9.4/10 · Pricing on request

  A broad field service suite for complex assets, with quote-based pricing.

  Visit ServiceMaxFull verdict →
• Salesforce Field Service9.2/10 · Paid

  A broad Salesforce-native field service suite for complex mobile operations.

  Visit SalesforceFull verdict →