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Head-to-head · Call Center Speech Analytics Software

QEval vs Level AI Contact Center Analytics

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score QEval #5 in Call Center Speech Analytics Software 8.8/10 Pricing on request ✓ 2 of 5 features Visit QEval
Level AI Contact Center Analytics #8 in Call Center Speech Analytics Software 8.5/10 Pricing on request ✓ 1 of 5 features Visit Level AI

QEval leads on 0 checks, Level AI Contact Center Analytics on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreQEval · 8.8/10
  • Most featuresQEval · 2 of 5

QEval scores higher on our rubric for call center speech analytics software: 8.8 against 8.5 out of 10; our editors rank them #5 and #8.

QEval is the better fit for enterprise omnichannel QA and compliance. Level AI Contact Center Analytics is the better fit for analytics-led contact-center operations.

  • QEval fits best

    Enterprise omnichannel QA and compliance

  • Level AI Contact Center Analytics fits best

    Analytics-led contact-center operations

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Side by side

Feature QEval 8.8/10 Visit ↗ Level AI Contact Center Analytics 8.5/10 Visit ↗
At a glance
Editor score 8.8 8.5
Ranking #5 in Call Center Speech Analytics Software #8 in Call Center Speech Analytics Software
Best for Enterprise omnichannel QA and compliance Analytics-led contact-center operations
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud Cloud, Self-hosted
Platforms Web Web
Support Email, Phone Email, Phone · 24/7
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA
Integrations 80+ integrations 4 integrations
Built for Mid-market, Enterprise Enterprise, Mid-market
Features QEval 2/5 · Level AI Contact Center Analytics 1/5
Live call analysis Not checked yet Not checked yet
Sentiment analysis ✓ ✓
Compliance monitoring ✓ (best) Not checked yet
Automatic topic detection Not checked yet Not checked yet
Agent coaching tools Not checked yet Not checked yet
Specs
Supported languages Not checked yet Not checked yet
Our review
Pros
  • Analyzes voice, chat, email, and SMS interactions
  • Combines evaluation, coaching, redaction, and screen analysis
  • Connects with major contact-center, CRM, and data platforms
  • Analyzes voice calls, chats, and emails in one platform
  • Combines dashboards, scorecards, alerts, benchmarking, and reports
  • Supports natural-language analysis, AI Workers, APIs, and self-hosting
Cons
  • Pricing requires a sales conversation and order form or MSA
  • The platform is delivered through web and API access
  • No open-source edition is available
  • Pricing is quote-based rather than publicly listed
  • The listed integration set covers four platforms
  • Its broad enterprise focus may exceed narrower analytics needs
Our verdict

QEval is an enterprise contact-center performance management platform from ETS Labs, an applied AI division of Etech Global Services LLC. It is designed for organizations managing human agents, AI agents, and hybrid interactions across…

Read the review →

Level AI Contact Center Analytics is a platform for enterprise customer-experience and contact-center teams that need to analyze conversations and operational performance across voice calls, chats, and emails. It brings QA scores, customer…

Read the review →
  1. QEvalCall Center Speech Analytics Software 8.8Pricing on request
  2. Level AI Contact Center AnalyticsCall Center Speech Analytics Software 8.5Pricing on request

Strengths and trade-offs

  • QEval — where it wins

    • Analyzes voice, chat, email, and SMS interactions
    • Combines evaluation, coaching, redaction, and screen analysis
    • Connects with major contact-center, CRM, and data platforms

    Where it doesn't

    • Pricing requires a sales conversation and order form or MSA
    • The platform is delivered through web and API access
    • No open-source edition is available

  • Level AI Contact Center Analytics — where it wins

    • Analyzes voice calls, chats, and emails in one platform
    • Combines dashboards, scorecards, alerts, benchmarking, and reports
    • Supports natural-language analysis, AI Workers, APIs, and self-hosting

    Where it doesn't

    • Pricing is quote-based rather than publicly listed
    • The listed integration set covers four platforms
    • Its broad enterprise focus may exceed narrower analytics needs
  • QEval8.8/10 · Pricing on request

    A broad enterprise suite for omnichannel QA, compliance, coaching, and intelligence.

    Visit QEvalFull verdict →
  • Level AI Contact Center Analytics8.5/10 · Pricing on request

    A broad analytics suite for teams managing voice, chat, email, QA, and performance.

    Visit Level AIFull verdict →

More comparisons

All call center speech analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update