ProProfs Knowledge Base vs Document360

ProProfs Knowledge Base8.6Visit Document3608.2Visit

Higher score ProProfs Knowledge Base #7 in Knowledge Base Software 8.6/10 Free plan · 15-day trial Free planFree trial✓ 4 of 4 features Visit ProProfs

vs

Document360 #11 in Knowledge Base Software 8.2/10 Pricing on request · 14-day trial Free trial✓ 4 of 4 features Visit Document360

• ProProfs Knowledge Base fits best

  Budget-conscious teams needing public or internal KBs

• Document360 fits best

  Organizations needing governed public and private KBs

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	ProProfs Knowledge Base 8.6/10 Visit ↗	Document360 8.2/10 Visit ↗
At a glance
Editor score	8.6	8.2
Ranking	#7 in Knowledge Base Software	#11 in Knowledge Base Software
Best for	Budget-conscious teams needing public or internal KBs	Organizations needing governed public and private KBs
Pricing model	Free plan + paid	Paid
Starting price	$0.99/user/mo	Pricing on request · 14-day trial
Free plan	✓ (best)	—
Free trial	15 days	14 days
Free trial length	15 days · no card needed	14 days · no card needed
Deployment	Cloud, Browser extension	Cloud
Platforms	Web	Web
Support	Email, Live chat, Phone, Docs · 24/7	Email, Tickets, Community, Docs
Compliance	GDPR, SSO/SAML	SOC 2, ISO 27001, GDPR
Integrations	100+ integrations	26+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ProProfs Knowledge Base 4/4 · Document360 4/4
Custom domain	✓	✓
SSO support	✓	✓
Version history	✓	✓
Content analytics	✓	✓
Specs
Publishing audience	Both	Both
Article limit	25 articles	Not checked yet
Our review
Pros	Public and private knowledge bases with custom branding and domains AI writing, natural-language search, and content-gap reporting Versioning, SSO, analytics, imports, and support integrations	Supports public, private, and mixed-access knowledge bases Workflow approvals, revision rollback, analytics, and SSO AI search, chatbot, summarization, and writing assistance
Cons	Free plan is limited to one author and 25 pages External knowledge base plans cost more than internal tiers Internal paid plans require a 50-user minimum	Paid pricing requires contacting sales No free plan is available May be more than smaller teams need
Our verdict	ProProfs Knowledge Base is a hosted platform for publishing public help centers, product documentation, user manuals, and private internal knowledge bases. Customer support, product, IT, HR, and technical teams can manage external and… Read the review →	Document360 is a knowledge base and documentation platform for enterprises, support teams, technical writers, product managers, and engineering teams. It supports customer help centers, internal documentation, SOPs, user manuals, and API… Read the review →

Strengths and trade-offs

• ProProfs Knowledge Base — where it wins

  • Public and private knowledge bases with custom branding and domains
  • AI writing, natural-language search, and content-gap reporting
  • Versioning, SSO, analytics, imports, and support integrations

  Where it doesn't

  • Free plan is limited to one author and 25 pages
  • External knowledge base plans cost more than internal tiers
  • Internal paid plans require a 50-user minimum

• Document360 — where it wins

  • Supports public, private, and mixed-access knowledge bases
  • Workflow approvals, revision rollback, analytics, and SSO
  • AI search, chatbot, summarization, and writing assistance

  Where it doesn't

  • Paid pricing requires contacting sales
  • No free plan is available
  • May be more than smaller teams need

• ProProfs Knowledge Base8.6/10 · Free plan · 15-day trial

  A flexible public and private knowledge base with unusually low-cost internal plans.

  Visit ProProfsFull verdict →
• Document3608.2/10 · Pricing on request · 14-day trial

  A governed knowledge base for public, private, and mixed-access documentation.

  Visit Document360Full verdict →