Document360
Document360: A governed knowledge base for public, private, and mixed-access documentation. Ranked #11 of 136 in Knowledge Base Software by our editors (8.2/10); pricing: Pricing on request · 14-day trial; best for organizations needing governed public and private KBs.
At a glance
- Editor score8.2 / 10
- PricingPricing on request · 14-day trial
- Best forOrganizations needing governed public and private KBs
- Free planNo
- Publishing audienceBoth
- Founded2017 · London
- Facts checked20 Sep 2026
Where it wins
- Supports public, private, and mixed-access knowledge bases
- Workflow approvals, revision rollback, analytics, and SSO
- AI search, chatbot, summarization, and writing assistance
Where it doesn't
- Paid pricing requires contacting sales
- No free plan is available
- May be more than smaller teams need
Our verdict on Document360
Document360 is a knowledge base and documentation platform for enterprises, support teams, technical writers, product managers, and engineering teams. It supports customer help centers, internal documentation, SOPs, user manuals, and API documentation through public, private, and mixed-access knowledge bases. Authors can work in Markdown or Advanced WYSIWYG editors, while custom domains and site customization support branded documentation experiences.
Governance is a central strength. Teams can create review and approval stages with a custom workflow builder, maintain article revision history with rollback, and use analytics covering articles, readers, searches, and feedback. SSO supports SAML, OpenID Connect, and JWT, while the REST API supports reading and writing knowledge base content. These controls make Document360 a strong fit for organizations that need documented ownership, controlled publishing, and visibility into how documentation is consumed.
The platform also connects with Slack, Intercom, Zendesk, Salesforce, and GitHub, and is available through the web, API, and a Chrome extension. AI features include search, chatbots, summarization, and writing assistance. Pricing is handled through customized sales discussions, and there is a 14-day free trial but no free plan. Document360 suits organizations that need structured governance, access control, analytics, and multiple documentation audiences. Smaller teams seeking a simpler knowledge base or transparent self-serve pricing may prefer a narrower alternative.
Your product? Our editors can test Document360 in depth and publish a review, labelled as paid · from $149/mo →
Document360 pricing
Document360 fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Publishing audience | Both |
| Article limit | Not verified |
| Custom domain | Yes |
| SSO support | Yes |
| Version history | Yes |
| Content analytics | Yes |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR |
| Support | Email, Tickets, Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 26+ integrations: Freshdesk, Zendesk, Intercom, Drift, Slack, Microsoft Teams … See all → |
| Pricing | Pricing on request · 14-day trial (source) |
| Website | document360.com |
| Facts checked | 20 Sep 2026 |
Document360 integrations
Document360 lists 26+ integrations on its own site — the 20 named here are the ones its pages call out.
- Freshdesk
- Zendesk
- Intercom
- Drift
- Slack
- Microsoft Teams
- Crowdin
- Chrome
- Zapier
- Make
- Salesforce
- GitHub
- Google Analytics
- Google Tag Manager
- Hotjar
- Amplitude
- Mixpanel
- Segment
- FullStory
- Heap
See all Document360 integrations →
Alternatives to Document360
- ConfluenceA mature knowledge workspace with structured content, permissions, search, and Atlassian integrations.9.4
- BlueSpiceA broad, open-source knowledge base with workflows, permissions, analytics, and self-hosting.9.2
- GuruA governed internal knowledge hub with cited AI answers and verification workflows.9.0
See all Document360 alternatives →
Also Ranked In
Document360 is ranked in 12 of our directories; the 6 strongest besides Knowledge Base Software.
Used Document360? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Document360 for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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