Document360 review
A governed knowledge base for public, private, and mixed-access documentation.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Document360 is a knowledge base and documentation platform for enterprises, support teams, technical writers, product managers, and engineering teams. It supports customer help centers, internal documentation, SOPs, user manuals, and API documentation through public, private, and mixed-access knowledge bases. Authors can work in Markdown or Advanced WYSIWYG editors, while custom domains and site customization support branded documentation experiences.
Governance is a central strength. Teams can create review and approval stages with a custom workflow builder, maintain article revision history with rollback, and use analytics covering articles, readers, searches, and feedback. SSO supports SAML, OpenID Connect, and JWT, while the REST API supports reading and writing knowledge base content. These controls make Document360 a strong fit for organizations that need documented ownership, controlled publishing, and visibility into how documentation is consumed.
The platform also connects with Slack, Intercom, Zendesk, Salesforce, and GitHub, and is available through the web, API, and a Chrome extension. AI features include search, chatbots, summarization, and writing assistance. Pricing is handled through customized sales discussions, and there is a 14-day free trial but no free plan. Document360 suits organizations that need structured governance, access control, analytics, and multiple documentation audiences. Smaller teams seeking a simpler knowledge base or transparent self-serve pricing may prefer a narrower alternative.
Document360 pros and cons
- Where it wins
- Supports public, private, and mixed-access knowledge bases
- Workflow approvals, revision rollback, analytics, and SSO
- AI search, chatbot, summarization, and writing assistance
- Where it doesn't
- Paid pricing requires contacting sales
- No free plan is available
- May be more than smaller teams need
Document360 fact sheet, pricing and score →
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