OpenText SMAX vs TOPdesk

OSOpenText SMAX8.4Visit TOPdesk8.2Visit

Higher score OS OpenText SMAX #6 in IT SLA Management Software 8.4/10 Pricing on request · 14-day trial Free trial✓ 0 of 5 features Visit OpenText SMAX

vs

TOPdesk #8 in IT SLA Management Software 8.2/10 Paid ✓ 0 of 5 features Visit TOPdesk

• OpenText SMAX fits best

  Enterprise ITIL and change governance

• TOPdesk fits best

  Established service desks with mobile needs

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Side by side

Feature	OSOpenText SMAX 8.4/10 Visit ↗	TOPdesk 8.2/10 Visit ↗
At a glance
Editor score	8.4	8.2
Ranking	#6 in IT SLA Management Software	#8 in IT SLA Management Software
Best for	Enterprise ITIL and change governance	Established service desks with mobile needs
Pricing model	Paid	Paid
Starting price	—	£51/user/mo
Free plan	—	—
Free trial	14 days	—
Deployment	Cloud, Self-hosted	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Docs	Email, Phone, Docs, Community
Integrations	5 integrations	100+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features OpenText SMAX 0/5 · TOPdesk 0/5
Escalation automation	Not checked yet	Not checked yet
Business-hour calendars	Not checked yet	Not checked yet
Multi-level SLAs	Not checked yet	Not checked yet
SLA reporting	Not checked yet	Not checked yet
API access	Not checked yet	Not checked yet
Specs
SLA scope	Not checked yet	Not checked yet
Our review
Pros	Covers incident, change, problem, release, service-level, catalog, and CMDB needs Adds AI-assisted change analytics and change-success recommendations Supports web, mobile, API, self-hosted, and multi-tenant deployments	Covers SLAs, tickets, assets, portals, knowledge, and approvals Supports web, iOS, Android, API, and self-hosted deployments Connects with Microsoft Teams, Slack, Power BI, Salesforce, and Zapier
Cons	Pricing requires contact with sales rather than a published numeric plan price No permanent free plan is available Its broad scope may exceed the needs of teams seeking a narrow SLA tool	No free plan is available SLA and contract management starts with the Engaged plan Advanced tools such as projects and live chat require Excellent
Our verdict	OpenText SMAX, now presented as OpenText Service Management, is an IT service management platform for organizations managing IT services, assets, configuration items, and broader enterprise services. It is aimed at enterprise ITIL and… Read the review →	TOPdesk is service management software for IT and other internal service teams. It combines incident and request handling with a knowledge base, self-service portal, asset records, CMDB capabilities, dashboards, reporting, workflow,… Read the review →

Strengths and trade-offs

• OpenText SMAX — where it wins

  • Covers incident, change, problem, release, service-level, catalog, and CMDB needs
  • Adds AI-assisted change analytics and change-success recommendations
  • Supports web, mobile, API, self-hosted, and multi-tenant deployments

  Where it doesn't

  • Pricing requires contact with sales rather than a published numeric plan price
  • No permanent free plan is available
  • Its broad scope may exceed the needs of teams seeking a narrow SLA tool

• TOPdesk — where it wins

  • Covers SLAs, tickets, assets, portals, knowledge, and approvals
  • Supports web, iOS, Android, API, and self-hosted deployments
  • Connects with Microsoft Teams, Slack, Power BI, Salesforce, and Zapier

  Where it doesn't

  • No free plan is available
  • SLA and contract management starts with the Engaged plan
  • Advanced tools such as projects and live chat require Excellent

• OSOpenText SMAX8.4/10 · Pricing on request · 14-day trial

  A broad ITIL-aligned platform for governed service management, change, assets, and configuration.

  Visit OpenText SMAXFull verdict →
• TOPdesk8.2/10 · Paid

  A broad ITSM platform with SLA management, mobile apps, and tiered pricing.

  Visit TOPdeskFull verdict →