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Head-to-head · Enterprise Service Management Software

OpenText Service Management vs Vivantio

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score OpenText Service Management #3 in Enterprise Service Management Software 9.1/10 Pricing on request ✓ 6 of 6 features Visit OpenText
Vivantio #10 in Enterprise Service Management Software 8.3/10 Paid ✓ 6 of 6 features Visit Vivantio

OpenText Service Management leads on 0 checks, Vivantio on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreOpenText Service Management · 9.1/10

OpenText Service Management scores higher on our rubric for enterprise service management software: 9.1 against 8.3 out of 10; our editors rank them #3 and #10.

On deployment, OpenText Service Management gives you Both where Vivantio offers Cloud.

OpenText Service Management is the better fit for mature enterprises needing broad IT and ESM coverage. Vivantio is the better fit for departments wanting straightforward cross-functional ITSM.

  • OpenText Service Management fits best

    Mature enterprises needing broad IT and ESM coverage

  • Vivantio fits best

    Departments wanting straightforward cross-functional ITSM

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Side by side

Feature OpenText Service Management 9.1/10 Visit ↗ Vivantio 8.3/10 Visit ↗
At a glance
Editor score 9.1 8.3
Ranking #3 in Enterprise Service Management Software #10 in Enterprise Service Management Software
Best for Mature enterprises needing broad IT and ESM coverage Departments wanting straightforward cross-functional ITSM
Pricing model Paid Paid
Starting price — $49/user/mo
Free plan Not checked yet —
Free trial — —
Deployment Cloud, Self-hosted Cloud
Platforms Web, iOS, Android Web
Integrations 20 integrations 600+ integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features OpenText Service Management 6/6 · Vivantio 6/6
Non-IT departments ✓ ✓
Service catalog ✓ ✓
Workflow automation ✓ ✓
Employee portal ✓ ✓
Knowledge base ✓ ✓
Asset management ✓ ✓
Specs
Deployment Both Cloud
Our review
Pros
  • Combines ITSM, ESM, CMDB, asset management, and no-code workflows
  • Offers SaaS, self-hosted, web, mobile, and API deployment options
  • Includes Aviator AI, analytics, knowledge tools, and extensive integrations
  • Covers ITIL processes, catalogs, workflows, CMDB, assets, and reporting
  • Supports HR, Facilities, Finance, customer service, and IT teams
  • Includes 600+ integrations, full API access, and AI capabilities
Cons
  • Pricing requires a custom sales engagement
  • Support availability depends on the support plan and incident classification
  • Asset, procurement, idea, contract, and vendor management require Premium
  • No free plan is available
  • Cloud deployment may not suit organizations requiring another model
  • Pricing applies to technical agents rather than all end users
Our verdict

OpenText Service Management is an enterprise service management platform for IT and non-IT departments. It brings together IT service management, self-service portals, mobile access, workflow automation, knowledge management, a native…

Read the review →

Vivantio is a cloud service management platform for IT, HR, Facilities, Finance, customer service, and other service teams. It combines ITIL incident, problem, change, and service request management with department-specific catalogs,…

Read the review →
  1. OpenText Service ManagementEnterprise Service Management Software 9.1Pricing on request
  2. VivantioEnterprise Service Management Software 8.3Paid

Strengths and trade-offs

  • OpenText Service Management — where it wins

    • Combines ITSM, ESM, CMDB, asset management, and no-code workflows
    • Offers SaaS, self-hosted, web, mobile, and API deployment options
    • Includes Aviator AI, analytics, knowledge tools, and extensive integrations

    Where it doesn't

    • Pricing requires a custom sales engagement
    • Support availability depends on the support plan and incident classification
    • Asset, procurement, idea, contract, and vendor management require Premium

  • Vivantio — where it wins

    • Covers ITIL processes, catalogs, workflows, CMDB, assets, and reporting
    • Supports HR, Facilities, Finance, customer service, and IT teams
    • Includes 600+ integrations, full API access, and AI capabilities

    Where it doesn't

    • No free plan is available
    • Cloud deployment may not suit organizations requiring another model
    • Pricing applies to technical agents rather than all end users
  • OpenText Service Management9.1/10 · Pricing on request

    A broad ITSM and ESM platform for mature enterprises with complex service operations.

    Visit OpenTextFull verdict →
  • Vivantio8.3/10 · Paid

    A cloud ESM platform with broad ITSM, automation, and cross-department service coverage.

    Visit VivantioFull verdict →

More comparisons

All enterprise service management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update