OpenText Service Management vs HaloITSM

OSOpenText Service Management9.1Visit HaloITSM8.2Visit

Higher score OS OpenText Service Management #3 in Enterprise Service Management Software 9.1/10 Pricing on request ✓ 6 of 6 features Visit OpenText

vs

HaloITSM #11 in Enterprise Service Management Software 8.2/10 30-day trial Free trial✓ 6 of 6 features Visit HaloITSM

• OpenText Service Management fits best

  Mature enterprises needing broad IT and ESM coverage

• HaloITSM fits best

  Multi-department teams wanting polished ITSM

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Side by side

Feature	OSOpenText Service Management 9.1/10 Visit ↗	HaloITSM 8.2/10 Visit ↗
At a glance
Editor score	9.1	8.2
Ranking	#3 in Enterprise Service Management Software	#11 in Enterprise Service Management Software
Best for	Mature enterprises needing broad IT and ESM coverage	Multi-department teams wanting polished ITSM
Pricing model	Paid	Paid
Starting price	—	£66/user/mo
Free plan	Not checked yet	—
Free trial	—	30 days
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Phone, Community, Docs · 24/7	Email, Tickets, Community, Docs
Integrations	20 integrations	250+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features OpenText Service Management 6/6 · HaloITSM 6/6
Non-IT departments	✓	✓
Service catalog	✓	✓
Workflow automation	✓	✓
Employee portal	✓	✓
Knowledge base	✓	✓
Asset management	✓	✓
Specs
Deployment	Both	Both
Our review
Pros	Combines ITSM, ESM, CMDB, asset management, and no-code workflows Offers SaaS, self-hosted, web, mobile, and API deployment options Includes Aviator AI, analytics, knowledge tools, and extensive integrations	Covers IT, HR, Facilities, Finance, Legal and other service teams Includes catalogs, workflows, portals, knowledge, assets, SLAs and AI Supports web, iOS, Android and API access with major integrations
Cons	Pricing requires a custom sales engagement Support availability depends on the support plan and incident classification Asset, procurement, idea, contract, and vendor management require Premium	The displayed £66 price is billed annually per user Onboarding packages are required at a bespoke cost Its broad feature set may exceed the needs of single-team ITSM buyers
Our verdict	OpenText Service Management is an enterprise service management platform for IT and non-IT departments. It brings together IT service management, self-service portals, mobile access, workflow automation, knowledge management, a native… Read the review →	HaloITSM is an enterprise service management platform for IT, HR, Facilities, Finance, Legal and other service teams. It brings incident, problem and change management together with multi-department service catalogs, no-code workflows,… Read the review →

Strengths and trade-offs

• OpenText Service Management — where it wins

  • Combines ITSM, ESM, CMDB, asset management, and no-code workflows
  • Offers SaaS, self-hosted, web, mobile, and API deployment options
  • Includes Aviator AI, analytics, knowledge tools, and extensive integrations

  Where it doesn't

  • Pricing requires a custom sales engagement
  • Support availability depends on the support plan and incident classification
  • Asset, procurement, idea, contract, and vendor management require Premium

• HaloITSM — where it wins

  • Covers IT, HR, Facilities, Finance, Legal and other service teams
  • Includes catalogs, workflows, portals, knowledge, assets, SLAs and AI
  • Supports web, iOS, Android and API access with major integrations

  Where it doesn't

  • The displayed £66 price is billed annually per user
  • Onboarding packages are required at a bespoke cost
  • Its broad feature set may exceed the needs of single-team ITSM buyers

• OSOpenText Service Management9.1/10 · Pricing on request

  A broad ITSM and ESM platform for mature enterprises with complex service operations.

  Visit OpenTextFull verdict →
• HaloITSM8.2/10 · 30-day trial

  A broad ITSM and ESM platform for teams that need multi-department service operations.

  Visit HaloITSMFull verdict →