Odoo Helpdesk vs Teamwork Desk

Odoo Helpdesk8.7Visit Teamwork Desk8.4Visit

Higher score Odoo Helpdesk #7 in Help Desk Software 8.7/10 Free plan Free plan✓ 6 of 6 features Visit Odoo

vs

Teamwork Desk #10 in Help Desk Software 8.4/10 30-day trial Free trial✓ 6 of 6 features Visit Teamwork Desk

• Odoo Helpdesk fits best

  Odoo users wanting an integrated help desk

• Teamwork Desk fits best

  Small teams wanting low-cost core help desk tools

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Side by side

Feature	Odoo Helpdesk 8.7/10 Visit ↗	Teamwork Desk 8.4/10 Visit ↗
At a glance
Editor score	8.7	8.4
Ranking	#7 in Help Desk Software	#10 in Help Desk Software
Best for	Odoo users wanting an integrated help desk	Small teams wanting low-cost core help desk tools
Pricing model	Free plan + paid	Paid
Starting price	—	$9.50/user/mo
Free plan	✓ (best)	—
Free trial	—	30 days
Deployment	Cloud, Self-hosted	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Email, Community	Email, Tickets, Docs
Integrations	5 integrations	13 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Odoo Helpdesk 6/6 · Teamwork Desk 6/6
Shared inbox	✓	✓
SLA management	✓	✓
Help center	✓	✓
Ticket automation	✓	✓
Customer portal	✓	✓
API access	✓	✓
Specs
Included agent seats	Not checked yet	10
Our review
Pros	Ticket intake through email, live chat, and website forms SLAs, assignment rules, workflow automation, and deadline tracking Customer portal, knowledge content, time tracking, and reports	Shared inboxes, ticket automation, portals, and Help Docs SLAs cover response and resolution targets AI summaries, mobile apps, and API access included
Cons	Best fit depends on using the Odoo ecosystem The free plan is limited to one app Advanced deployment options are reserved for the Custom plan	No free plan is available Starter supports up to 10 agents Full reporting and SLAs begin on the Premium plan
Our verdict	Odoo Helpdesk is a ticket-based customer support application for businesses already using Odoo. It organizes requests in customizable ticket pipelines and accepts tickets through email, live chat, and website forms. Support teams can… Read the review →	Teamwork Desk is a cloud-based help desk for client-service businesses and support teams that manage customer emails and support requests. It converts emails into tickets and combines shared and unified inboxes with ticket management,… Read the review →

Strengths and trade-offs

• Odoo Helpdesk — where it wins

  • Ticket intake through email, live chat, and website forms
  • SLAs, assignment rules, workflow automation, and deadline tracking
  • Customer portal, knowledge content, time tracking, and reports

  Where it doesn't

  • Best fit depends on using the Odoo ecosystem
  • The free plan is limited to one app
  • Advanced deployment options are reserved for the Custom plan

• Teamwork Desk — where it wins

  • Shared inboxes, ticket automation, portals, and Help Docs
  • SLAs cover response and resolution targets
  • AI summaries, mobile apps, and API access included

  Where it doesn't

  • No free plan is available
  • Starter supports up to 10 agents
  • Full reporting and SLAs begin on the Premium plan

• Odoo Helpdesk8.7/10 · Free plan

  A capable help desk for Odoo teams that want support inside a broader business suite.

  Visit OdooFull verdict →
• Teamwork Desk8.4/10 · 30-day trial

  A low-cost help desk with core ticketing, automation, portals, SLAs, and AI summaries.

  Visit Teamwork DeskFull verdict →