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Head-to-head · Help Desk Software

Odoo Helpdesk vs Help Scout

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score Odoo Helpdesk #7 in Help Desk Software 8.7/10 Free plan Free plan✓ 6 of 6 features Visit Odoo
Help Scout #9 in Help Desk Software 8.5/10 Free plan · 15-day trial Free planFree trial✓ 6 of 6 features Visit Help Scout

Odoo Helpdesk leads on 0 checks, Help Scout on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreOdoo Helpdesk · 8.7/10
  • Free planboth
  • Free trialonly Help Scout

Odoo Helpdesk scores higher on our rubric for help desk software: 8.7 against 8.5 out of 10; our editors rank them #7 and #9.

Odoo Helpdesk is the better fit for odoo users wanting an integrated help desk. Help Scout is the better fit for small teams wanting free support for five seats.

  • Odoo Helpdesk fits best

    Odoo users wanting an integrated help desk

  • Help Scout fits best

    Small teams wanting free support for five seats

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Side by side

Feature Odoo Helpdesk 8.7/10 Visit ↗ Help Scout 8.5/10 Visit ↗
At a glance
Editor score 8.7 8.5
Ranking #7 in Help Desk Software #9 in Help Desk Software
Best for Odoo users wanting an integrated help desk Small teams wanting free support for five seats
Pricing model Free plan + paid Free plan + paid
Starting price — $25/user/mo
Free plan ✓ ✓
Free trial — 15 days
Deployment Cloud, Self-hosted Cloud, Mobile
Platforms Web Web, iOS, Android
Support Email, Community Email, Docs
Integrations 5 integrations 100+ integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market
Features Odoo Helpdesk 6/6 · Help Scout 6/6
Shared inbox ✓ ✓
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ ✓
API access ✓ ✓
Specs
Included agent seats Not checked yet 5
Our review
Pros
  • Ticket intake through email, live chat, and website forms
  • SLAs, assignment rules, workflow automation, and deadline tracking
  • Customer portal, knowledge content, time tracking, and reports
  • Free plan includes up to five users, one inbox, and one Docs site
  • Shared inboxes, SLAs, workflows, knowledge bases, portals, and reporting
  • Supports web, iOS, Android, APIs, and major customer-service integrations
Cons
  • Best fit depends on using the Odoo ecosystem
  • The free plan is limited to one app
  • Advanced deployment options are reserved for the Custom plan
  • Free plan is limited to one inbox and one Docs site
  • Paid pricing is charged per user each month
  • Advanced capabilities are concentrated in higher-priced plans
Our verdict

Odoo Helpdesk is a ticket-based customer support application for businesses already using Odoo. It organizes requests in customizable ticket pipelines and accepts tickets through email, live chat, and website forms. Support teams can…

Read the review →

Help Scout is a customer support platform for teams managing customer conversations across email, live chat, SMS, WhatsApp, Instagram, Facebook Messenger, and other channels. Its shared inboxes support team-managed conversations, while…

Read the review →
  1. Odoo HelpdeskHelp Desk Software 8.7Free plan
  2. Help ScoutHelp Desk Software 8.5Free plan · 15-day trial

Strengths and trade-offs

  • Odoo Helpdesk — where it wins

    • Ticket intake through email, live chat, and website forms
    • SLAs, assignment rules, workflow automation, and deadline tracking
    • Customer portal, knowledge content, time tracking, and reports

    Where it doesn't

    • Best fit depends on using the Odoo ecosystem
    • The free plan is limited to one app
    • Advanced deployment options are reserved for the Custom plan

  • Help Scout — where it wins

    • Free plan includes up to five users, one inbox, and one Docs site
    • Shared inboxes, SLAs, workflows, knowledge bases, portals, and reporting
    • Supports web, iOS, Android, APIs, and major customer-service integrations

    Where it doesn't

    • Free plan is limited to one inbox and one Docs site
    • Paid pricing is charged per user each month
    • Advanced capabilities are concentrated in higher-priced plans
  • Odoo Helpdesk8.7/10 · Free plan

    A capable help desk for Odoo teams that want support inside a broader business suite.

    Visit OdooFull verdict →
  • Help Scout8.5/10 · Free plan · 15-day trial

    A broad help desk with a practical free tier for teams of up to five users.

    Visit Help ScoutFull verdict →

More comparisons

All help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update