Odoo Helpdesk vs Creatio Service

Odoo Helpdesk8.7Visit Creatio Service8.6Visit

Higher score Odoo Helpdesk #7 in Help Desk Software 8.7/10 Free plan Free plan✓ 6 of 6 features Visit Odoo

vs

Creatio Service #8 in Help Desk Software 8.6/10 14-day trial Free trial✓ 5 of 6 features Try Creatio Service

• Odoo Helpdesk fits best

  Odoo users wanting an integrated help desk

• Creatio Service fits best

  Contact centers needing structured case workflows

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Side by side

Feature	Odoo Helpdesk 8.7/10 Visit ↗	Creatio Service 8.6/10 Visit ↗
At a glance
Editor score	8.7	8.6
Ranking	#7 in Help Desk Software	#8 in Help Desk Software
Best for	Odoo users wanting an integrated help desk	Contact centers needing structured case workflows
Pricing model	Free plan + paid	Paid
Starting price	—	$15/user/mo
Free plan	✓ (best)	—
Free trial	—	14 days
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web	Web
Integrations	5 integrations	13 integrations
Features Odoo Helpdesk 6/6 · Creatio Service 5/6
Shared inbox	✓ (best)	Not checked yet
SLA management	✓	✓
Help center	✓	✓
Ticket automation	✓	✓
Customer portal	✓	✓
API access	✓	✓
Specs
Included agent seats	Not checked yet	Not checked yet
Our review
Pros	Ticket intake through email, live chat, and website forms SLAs, assignment rules, workflow automation, and deadline tracking Customer portal, knowledge content, time tracking, and reports	Case, queue, SLA, portal, and knowledge management in one product Omnichannel support across voice, chat, and digital channels AI-assisted classification, resolution, and workflow automation
Cons	Best fit depends on using the Odoo ecosystem The free plan is limited to one app Advanced deployment options are reserved for the Custom plan	No ongoing free plan; the published trial lasts 14 days Available through web and API rather than a broader platform mix Integration coverage is narrower than some broader help desk suites
Our verdict	Odoo Helpdesk is a ticket-based customer support application for businesses already using Odoo. It organizes requests in customizable ticket pipelines and accepts tickets through email, live chat, and website forms. Support teams can… Read the review →	Creatio Service is a service-management application for midsize and large organizations that need structured handling of customer cases and requests. It combines an agent desktop with static and dynamic queues, omnichannel communications,… Read the review →

Strengths and trade-offs

• Odoo Helpdesk — where it wins

  • Ticket intake through email, live chat, and website forms
  • SLAs, assignment rules, workflow automation, and deadline tracking
  • Customer portal, knowledge content, time tracking, and reports

  Where it doesn't

  • Best fit depends on using the Odoo ecosystem
  • The free plan is limited to one app
  • Advanced deployment options are reserved for the Custom plan

• Creatio Service — where it wins

  • Case, queue, SLA, portal, and knowledge management in one product
  • Omnichannel support across voice, chat, and digital channels
  • AI-assisted classification, resolution, and workflow automation

  Where it doesn't

  • No ongoing free plan; the published trial lasts 14 days
  • Available through web and API rather than a broader platform mix
  • Integration coverage is narrower than some broader help desk suites

• Odoo Helpdesk8.7/10 · Free plan

  A capable help desk for Odoo teams that want support inside a broader business suite.

  Visit OdooFull verdict →
• Creatio Service8.6/10 · 14-day trial

  A focused help desk for teams managing cases, queues, SLAs, and omnichannel service.

  Try Creatio ServiceFull verdict →