Creatio Service
Creatio Service: A focused help desk for teams managing cases, queues, SLAs, and omnichannel service. Ranked #8 of 100 in Help Desk Software by our editors (8.6/10); pricing: 14-day trial; best for contact centers needing structured case workflows.
At a glance
- Editor score8.6 / 10
- Pricing14-day trial
- Best forContact centers needing structured case workflows
- Free planNo
- Paid from$15/user/mo
- SLA managementYes
- Founded2014 · Boston, Massachusetts, United States
- Facts checked19 Sep 2026
Where it wins
- Case, queue, SLA, portal, and knowledge management in one product
- Omnichannel support across voice, chat, and digital channels
- AI-assisted classification, resolution, and workflow automation
Where it doesn't
- No ongoing free plan; the published trial lasts 14 days
- Available through web and API rather than a broader platform mix
- Integration coverage is narrower than some broader help desk suites
Our verdict on Creatio Service
Creatio Service is a service-management application for midsize and large organizations that need structured handling of customer cases and requests. It combines an agent desktop with static and dynamic queues, omnichannel communications, service agreements, knowledge management, and a self-service customer portal. Contact centers can use it to organize support work around response and resolution deadlines, while service teams can automate case actions and connect external systems through OData and REST-based APIs.
The published pricing shows one Creatio Service plan at USD 15 per user per month with monthly billing. That plan includes case and customer-request management, queue management, omnichannel communications, service-level agreement management, and knowledge sharing. It also includes workflow automation, AI-assisted case classification and resolution, and portal capabilities. A 14-day trial provides a time-limited way to evaluate the service, while the product remains a paid offering rather than an ongoing free-plan tool.
Creatio Service is strongest when a support operation needs formal queues, service targets, self-service content, and defined case workflows rather than a lightweight shared inbox. Its integration options cover email, calendars, contacts, directory services, identity providers, and contact-center technologies including Webitel, Asterisk, Cisco Finesse, and Avaya. The narrower web-and-API platform model and more limited integration breadth may matter to teams seeking a wider ecosystem or a simpler help desk. Choose it for structured contact-center and service-management processes; consider an alternative if broad platform coverage or a free tier is a priority.
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Creatio Service pricing
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Creatio Service fact sheet
| Free plan | No |
|---|---|
| Paid from | $15/user/mo |
| Shared inbox | Not verified |
| SLA management | Yes |
| Help center | Yes |
| Ticket automation | Yes |
| Customer portal | Yes |
| API access | Yes |
| Included agent seats | Not verified |
| Free trial | 14 days |
| Deployment | Cloud |
| Platforms | Web |
| Integrations | 13 integrations: IMAP/SMTP, Google Mail, Google Calendar, Google Contacts, Microsoft Exchange, Microsoft 365 … |
| Pricing | 14-day trial (source) |
| Website | creatio.com |
| Facts checked | 19 Sep 2026 |
Creatio Service integrations
Creatio Service lists 13 integrations on its own site.
- IMAP/SMTP
- Google Mail
- Google Calendar
- Google Contacts
- Microsoft Exchange
- Microsoft 365
- ADFS
- LDAP
- OneLogin
- Webitel
- Asterisk
- Cisco Finesse
- Avaya
Alternatives to Creatio Service
- FreshdeskA mature omnichannel help desk with ticketing, automation, AI, and analytics.9.3
- Zoho DeskA broad help desk with a free plan, multichannel support, automation, SLAs, and self-service tools.9.2
- Salesforce Service CloudA deeply capable service platform whose higher tiers carry significant per-user costs.9.1
See all Creatio Service alternatives →
Creatio Service vs the competition
- Creatio Service vs Freshdesk
- Creatio Service vs Zoho Desk
- Creatio Service vs Salesforce Service Cloud
- Creatio Service vs ServiceNow Customer Service Management AI Agents
- Creatio Service vs Intercom
- Creatio Service vs Odoo Helpdesk
Compare Creatio Service with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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