Matrix42 Enterprise Service Management vs Vivantio

Matrix42 Enterprise Service Management8.5Visit Vivantio8.3Visit

Higher score Matrix42 Enterprise Service Management #8 in Enterprise Service Management Software 8.5/10 Pricing on request · 30-day trial Free trial✓ 6 of 6 features Visit Matrix42

vs

Vivantio #10 in Enterprise Service Management Software 8.3/10 Paid ✓ 6 of 6 features Visit Vivantio

• Matrix42 Enterprise Service Management fits best

  Established enterprises needing extensible ESM

• Vivantio fits best

  Departments wanting straightforward cross-functional ITSM

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Side by side

Feature	Matrix42 Enterprise Service Management 8.5/10 Visit ↗	Vivantio 8.3/10 Visit ↗
At a glance
Editor score	8.5	8.3
Ranking	#8 in Enterprise Service Management Software	#10 in Enterprise Service Management Software
Best for	Established enterprises needing extensible ESM	Departments wanting straightforward cross-functional ITSM
Pricing model	Paid	Paid
Starting price	Pricing on request · 30-day trial	$49/user/mo
Free plan	—	—
Free trial	30 days	—
Deployment	Cloud, Self-hosted	Cloud
Platforms	Web, iOS, Android	Web
Compliance	ISO 27001, GDPR	SOC 2, ISO 27001, HIPAA
Integrations	400+ integrations	600+ integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Matrix42 Enterprise Service Management 6/6 · Vivantio 6/6
Non-IT departments	✓	✓
Service catalog	✓	✓
Workflow automation	✓	✓
Employee portal	✓	✓
Knowledge base	✓	✓
Asset management	✓	✓
Specs
Deployment	Both	Cloud
Our review
Pros	Covers IT and business service processes across multiple departments Combines portal, catalog, workflows, knowledge, assets, and reporting Supports cloud, private-cloud, and on-premises deployment models	Covers ITIL processes, catalogs, workflows, CMDB, assets, and reporting Supports HR, Facilities, Finance, customer service, and IT teams Includes 600+ integrations, full API access, and AI capabilities
Cons	Subscription pricing requires contacting sales There is no free plan Its broad scope may exceed narrower service-desk requirements	No free plan is available Cloud deployment may not suit organizations requiring another model Pricing applies to technical agents rather than all end users
Our verdict	Matrix42 Enterprise Service Management brings IT and business service management into one platform. It is designed for established enterprises supporting departments such as HR, Finance, Facilities, Procurement, Legal, Customer Service,… Read the review →	Vivantio is a cloud service management platform for IT, HR, Facilities, Finance, customer service, and other service teams. It combines ITIL incident, problem, change, and service request management with department-specific catalogs,… Read the review →

Strengths and trade-offs

• Matrix42 Enterprise Service Management — where it wins

  • Covers IT and business service processes across multiple departments
  • Combines portal, catalog, workflows, knowledge, assets, and reporting
  • Supports cloud, private-cloud, and on-premises deployment models

  Where it doesn't

  • Subscription pricing requires contacting sales
  • There is no free plan
  • Its broad scope may exceed narrower service-desk requirements

• Vivantio — where it wins

  • Covers ITIL processes, catalogs, workflows, CMDB, assets, and reporting
  • Supports HR, Facilities, Finance, customer service, and IT teams
  • Includes 600+ integrations, full API access, and AI capabilities

  Where it doesn't

  • No free plan is available
  • Cloud deployment may not suit organizations requiring another model
  • Pricing applies to technical agents rather than all end users

• Matrix42 Enterprise Service Management8.5/10 · Pricing on request · 30-day trial

  An extensible ESM platform spanning IT, business services, workflows, assets, and AI.

  Visit Matrix42Full verdict →
• Vivantio8.3/10 · Paid

  A cloud ESM platform with broad ITSM, automation, and cross-department service coverage.

  Visit VivantioFull verdict →