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Head-to-head · Help Desk Software

LiveAgent vs ManageEngine SupportCenter Plus

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score LiveAgent #11 in Help Desk Software 7.2/10 Free plan · paid from $15/user/mo (annual) · 30-day trial Free plan✓ 6 of 6 features Visit LiveAgent
ManageEngine SupportCenter Plus #24 in Help Desk Software 5.9/10 Free plan · paid from $100/user/mo Free plan✓ 5 of 6 features Visit ManageEngine

LiveAgent leads on 2 checks, ManageEngine SupportCenter Plus on 0, and 6 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLiveAgent · 7.2/10
  • Lowest starting priceLiveAgent · $15/user/mo
  • Free planboth
  • Most featuresLiveAgent · 6 of 6

LiveAgent scores higher on our rubric for help desk software: 7.2 against 5.9 out of 10; our editors rank them #11 and #24.

LiveAgent is cheaper to start at $15/user/mo against $100/user/mo. LiveAgent offers shared inbox; ManageEngine SupportCenter Plus doesn't publish it.

LiveAgent is the better fit for omnichannel teams seeking a free starting plan. ManageEngine SupportCenter Plus is the better fit for teams already using the ManageEngine ecosystem.

  • LiveAgent fits best

    Omnichannel teams seeking a free starting plan

  • ManageEngine SupportCenter Plus fits best

    Teams already using the ManageEngine ecosystem

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature LiveAgent 7.2/10 Visit ↗ ManageEngine SupportCenter Plus 5.9/10 Visit ↗
At a glance
Editor score 7.2 5.9
Ranking #11 in Help Desk Software #24 in Help Desk Software
Best for Omnichannel teams seeking a free starting plan Teams already using the ManageEngine ecosystem
Pricing model Free plan + paid Free plan + paid
Starting price $15/user/mo (best) $100/user/mo
Free plan ✓ ✓
Free trial — —
Deployment Cloud, Mobile Cloud, Mobile
Platforms Web, iOS, Android Web, iOS, Android
Integrations 200+ integrations 7 integrations
Features LiveAgent 6/6 · ManageEngine SupportCenter Plus 5/6
Shared inbox ✓ (best) Not published
SLA management ✓ ✓
Help center ✓ ✓
Ticket automation ✓ ✓
Customer portal ✓ ✓
API access ✓ ✓
Specs
Included agent seats Not published 5
Our review
Pros
  • Covers email, chat, phone, and social media in one help desk
  • Includes SLAs, automation, portals, knowledge bases, and AI features
  • Offers web, iOS, Android, API access, and many integrations
  • Free plan supports up to 5 support representatives
  • Covers email, phone, portal, and social media support
  • Includes SLAs, automation, knowledge base, portal, reports, and APIs
Cons
  • Advanced capabilities require higher-priced paid tiers
  • The free account has limitations
  • The broad feature set may exceed the needs of narrow support teams
  • Paid plans start at $100 per technician per month
  • Billing and broader automation require higher-tier plans
  • The free plan is limited to the Standard edition
Our verdict

LiveAgent is a cloud-based help desk for businesses and customer support teams that need to manage email, live chat, phone, and social-media inquiries in one shared or universal inbox. Requests can become tickets assigned to departments…

Read the review →

ManageEngine SupportCenter Plus is web-based help desk software for organizations managing customer tickets, accounts, contacts, service contracts, and support requests. It suits support teams that need more than basic ticket tracking,…

Read the review →
  1. LiveAgentHelp Desk Software 7.2Free plan · paid from $15/user/mo (annual) · 30-day trial
  2. ManageEngine SupportCenter PlusHelp Desk Software 5.9Free plan · paid from $100/user/mo

Strengths and trade-offs

  • LiveAgent — where it wins

    • Covers email, chat, phone, and social media in one help desk
    • Includes SLAs, automation, portals, knowledge bases, and AI features
    • Offers web, iOS, Android, API access, and many integrations

    Where it doesn't

    • Advanced capabilities require higher-priced paid tiers
    • The free account has limitations
    • The broad feature set may exceed the needs of narrow support teams

  • ManageEngine SupportCenter Plus — where it wins

    • Free plan supports up to 5 support representatives
    • Covers email, phone, portal, and social media support
    • Includes SLAs, automation, knowledge base, portal, reports, and APIs

    Where it doesn't

    • Paid plans start at $100 per technician per month
    • Billing and broader automation require higher-tier plans
    • The free plan is limited to the Standard edition
  • LiveAgent7.2/10 · Free plan · paid from $15/user/mo (annual) · 30-day trial

    A broad omnichannel help desk with a free account and paid plans from $15 per user monthly.

    Visit LiveAgentFull verdict →
  • ManageEngine SupportCenter Plus5.9/10 · Free plan · paid from $100/user/mo

    A broad help desk suite with a free tier and paid plans starting at $100 per technician monthly.

    Visit ManageEngineFull verdict →

All help desk software comparisons → · Full ranking →

Guides on help desk software

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update