IFS Enterprise Service Management vs GLPI

IFS Enterprise Service Management8.7Visit GLPI8.6Visit

Higher score IFS Enterprise Service Management #6 in IT Service Management - Enterprise Software 8.7/10 Pricing on request ✓ 0 of 5 features Contact IFS

vs

GLPI #7 in IT Service Management - Enterprise Software 8.6/10 Free plan · paid from €19/user/mo · 45-day trial Free plan✓ 1 of 5 features Visit GLPI

• IFS Enterprise Service Management fits best

  Large organizations extending service management beyond IT

• GLPI fits best

  Organizations prioritizing open-source flexibility and value

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Side by side

Feature	IFS Enterprise Service Management 8.7/10 Visit ↗	GLPI 8.6/10 Visit ↗
At a glance
Editor score	8.7	8.6
Ranking	#6 in IT Service Management - Enterprise Software	#7 in IT Service Management - Enterprise Software
Best for	Large organizations extending service management beyond IT	Organizations prioritizing open-source flexibility and value
Pricing model	Paid	Free plan + paid
Starting price	Not published	Not published
Free plan	Not published	✓ (best)
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web	Web
Integrations	3 integrations	8 integrations
Built for	Enterprise	Small business, Mid-market, Enterprise
Features IFS Enterprise Service Management 0/5 · GLPI 1/5
Incident management	Not published	Not published
Change management	Not published	Not published
Problem management	Not published	Not published
Configuration management	Not published	Not published
SLA management	Not published	✓ (best)
Specs
Deployment	Both	Not published
Our review
Pros	Combines ITSM, asset management, self-service, and knowledge tools Supports service delivery across IT and business departments Offers cloud and self-hosted deployment with configurable workflows	Combines incident and request ticketing with asset inventory and a knowledge base Supports configurable SLAs, ticket automation, reporting and approvals Offers self-hosting alongside cloud plans and integrations such as LDAP and Slack
Cons	Published integrations center on the IFS product family Pricing is based on company size and requires contacting IFS The listed platform is web only	Public Cloud starts at €19 per user per month Custom pricing requires a quote Support is ticket-based, without 24/7 support
Our verdict	IFS Enterprise Service Management brings internal service delivery for IT and business departments into one platform. Its capabilities include incident, problem, and change management, IT asset management, employee self-service, a… Read the review →	GLPI brings IT service management and asset tracking together for organizations handling incidents and service requests alongside hardware and software records. Its scope includes ticketing, custom service catalog forms, email intake,… Read the review →

Strengths and trade-offs

• IFS Enterprise Service Management — where it wins

  • Combines ITSM, asset management, self-service, and knowledge tools
  • Supports service delivery across IT and business departments
  • Offers cloud and self-hosted deployment with configurable workflows

  Where it doesn't

  • Published integrations center on the IFS product family
  • Pricing is based on company size and requires contacting IFS
  • The listed platform is web only

• GLPI — where it wins

  • Combines incident and request ticketing with asset inventory and a knowledge base
  • Supports configurable SLAs, ticket automation, reporting and approvals
  • Offers self-hosting alongside cloud plans and integrations such as LDAP and Slack

  Where it doesn't

  • Public Cloud starts at €19 per user per month
  • Custom pricing requires a quote
  • Support is ticket-based, without 24/7 support

• IFS Enterprise Service Management8.7/10 · Pricing on request

  A broad internal service platform for enterprises, with an IFS-centered integration ecosystem.

  Contact IFSFull verdict →
• GLPI8.6/10 · Free plan · paid from €19/user/mo · 45-day trial

  GLPI combines service ticketing and asset inventory with open-source and hosted options.

  Visit GLPIFull verdict →