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Head-to-head · IT Service Management - Enterprise Software

GLPI vs OTRS

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score GLPI #7 in IT Service Management - Enterprise Software 8.6/10 Free plan · paid from €19/user/mo · 45-day trial Free plan✓ 1 of 5 features Visit GLPI
OTRS #8 in IT Service Management - Enterprise Software 8.4/10 Pricing on request ✓ 0 of 5 features Visit OTRS

GLPI leads on 2 checks, OTRS on 0, and 0 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGLPI · 8.6/10
  • Free planonly GLPI
  • Most featuresGLPI · 1 of 5

GLPI scores higher on our rubric for it service management - enterprise software: 8.6 against 8.4 out of 10; our editors rank them #7 and #8.

GLPI offers free plan; OTRS doesn't. GLPI offers sla management; OTRS doesn't publish it.

GLPI is the better fit for organizations prioritizing open-source flexibility and value. OTRS is the better fit for organizations needing hybrid ticketing and ITSM workflows.

  • GLPI fits best

    Organizations prioritizing open-source flexibility and value

  • OTRS fits best

    Organizations needing hybrid ticketing and ITSM workflows

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature GLPI 8.6/10 Visit ↗ OTRS 8.4/10 Visit ↗
At a glance
Editor score 8.6 8.4
Ranking #7 in IT Service Management - Enterprise Software #8 in IT Service Management - Enterprise Software
Best for Organizations prioritizing open-source flexibility and value Organizations needing hybrid ticketing and ITSM workflows
Pricing model Free plan + paid Paid
Starting price Not published Not published
Free plan ✓ (best) —
Free trial — —
Deployment Cloud, Self-hosted Cloud, Self-hosted
Platforms Web Web, Linux
Support Tickets Email, Docs
Integrations 8 integrations 2 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features GLPI 1/5 · OTRS 0/5
Incident management Not published Not published
Change management Not published Not published
Problem management Not published Not published
Configuration management Not published Not published
SLA management ✓ (best) Not published
Specs
Deployment Not published Not published
Our review
Pros
  • Combines incident and request ticketing with asset inventory and a knowledge base
  • Supports configurable SLAs, ticket automation, reporting and approvals
  • Offers self-hosting alongside cloud plans and integrations such as LDAP and Slack
  • Combines ticketing, documentation, knowledge, self-service, and a service catalog
  • Offers process automation, workflow management, and a CMDB
  • Supports cloud or self-hosted deployment on Linux
Cons
  • Public Cloud starts at €19 per user per month
  • Custom pricing requires a quote
  • Support is ticket-based, without 24/7 support
  • Incident and problem management must be activated because it is disabled by default
  • Pricing requires contacting sales
  • Integration options listed are limited to web services and Generic Interface
Our verdict

GLPI brings IT service management and asset tracking together for organizations handling incidents and service requests alongside hardware and software records. Its scope includes ticketing, custom service catalog forms, email intake,…

Read the review →

OTRS brings ticketing and documentation together with process automation, a configuration management database, service catalogs, knowledge management, and self-service tools. It is designed for internal and external service teams in…

Read the review →
  1. GLPIIT Service Management - Enterprise Software 8.6Free plan · paid from €19/user/mo · 45-day trial
  2. OTRSIT Service Management - Enterprise Software 8.4Pricing on request

Strengths and trade-offs

  • GLPI — where it wins

    • Combines incident and request ticketing with asset inventory and a knowledge base
    • Supports configurable SLAs, ticket automation, reporting and approvals
    • Offers self-hosting alongside cloud plans and integrations such as LDAP and Slack

    Where it doesn't

    • Public Cloud starts at €19 per user per month
    • Custom pricing requires a quote
    • Support is ticket-based, without 24/7 support

  • OTRS — where it wins

    • Combines ticketing, documentation, knowledge, self-service, and a service catalog
    • Offers process automation, workflow management, and a CMDB
    • Supports cloud or self-hosted deployment on Linux

    Where it doesn't

    • Incident and problem management must be activated because it is disabled by default
    • Pricing requires contacting sales
    • Integration options listed are limited to web services and Generic Interface
  • GLPI8.6/10 · Free plan · paid from €19/user/mo · 45-day trial

    GLPI combines service ticketing and asset inventory with open-source and hosted options.

    Visit GLPIFull verdict →
  • OTRS8.4/10 · Pricing on request

    A configurable ITSM suite with hybrid deployment and a broad service-management toolkit.

    Visit OTRSFull verdict →

More comparisons

All IT service management - enterprise software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update