GainTrace vs CSHUBB

GainTrace8.2Visit CSHUBB6.6Visit

Higher score GainTrace #2 in Customer Success Analytics Software 8.2/10 Free plan · paid from $82/mo (annual) Free plan✓ 0 of 4 features Visit GainTrace

vs

CSHUBB #8 in Customer Success Analytics Software 6.6/10 15-day trial ✓ 4 of 4 features Visit CSHUBB

• GainTrace fits best

  Teams wanting affordable, data-rich health analytics

• CSHUBB fits best

  Teams needing predictive analytics at known capacity

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Side by side

Feature	GainTrace 8.2/10 Visit ↗	CSHUBB 6.6/10 Visit ↗
At a glance
Editor score	8.2	6.6
Ranking	#2 in Customer Success Analytics Software	#8 in Customer Success Analytics Software
Best for	Teams wanting affordable, data-rich health analytics	Teams needing predictive analytics at known capacity
Pricing model	Free plan + paid	Paid
Starting price	Not published	Not published
Free plan	✓ (best)	—
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Email	Email, Tickets, Docs
Compliance	GDPR, SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR
Integrations	28+ integrations	7 integrations
Built for	Solo, Small business, Mid-market	Small business, Mid-market
Features GainTrace 0/4 · CSHUBB 4/4
Renewal risk analytics	Not published	✓ (best)
Expansion analytics	Not published	✓ (best)
Engagement analytics	Not published	✓ (best)
CS performance reporting	Not published	✓ (best)
Specs
Data source depth	Not published	Multi-source
Account limit	Not published	1000 accounts
Our review
Pros	Combines usage, billing, support, CRM, sentiment, and revenue signals Refreshes health inputs every six hours with dated score snapshots Includes churn, expansion, retention reporting, and automated playbooks	Combines health, renewal, churn, expansion, and revenue analytics Growth adds all five AI tools, playbooks, and success-plan templates Supports HubSpot, Zoho CRM, Freshworks, Zapier, Make, n8n, and Slack
Cons	The Free plan tracks 25 companies and allows 5,000 events per month The listed platform is web-only Monthly plans shown cover 100 and 250 tracked companies	No free plan; access is paid after the 15-day trial The Starter plan includes only three of five AI tools The web-based platform is limited to one listed platform
Our verdict	GainTrace is customer success software for B2B SaaS companies, designed for customer success, RevOps, and founder-led teams. It combines product usage, adoption, engagement, sentiment, revenue, support, and CSM pulse into weighted account… Read the review →	CSHUBB is a web-based customer-success workspace for SaaS teams managing account health, renewals, revenue, expansion, and customer workflows. Its feature set is aimed at lean and scaling customer-success teams that need portfolio… Read the review →

Strengths and trade-offs

• GainTrace — where it wins

  • Combines usage, billing, support, CRM, sentiment, and revenue signals
  • Refreshes health inputs every six hours with dated score snapshots
  • Includes churn, expansion, retention reporting, and automated playbooks

  Where it doesn't

  • The Free plan tracks 25 companies and allows 5,000 events per month
  • The listed platform is web-only
  • Monthly plans shown cover 100 and 250 tracked companies

• CSHUBB — where it wins

  • Combines health, renewal, churn, expansion, and revenue analytics
  • Growth adds all five AI tools, playbooks, and success-plan templates
  • Supports HubSpot, Zoho CRM, Freshworks, Zapier, Make, n8n, and Slack

  Where it doesn't

  • No free plan; access is paid after the 15-day trial
  • The Starter plan includes only three of five AI tools
  • The web-based platform is limited to one listed platform

• GainTrace8.2/10 · Free plan · paid from $82/mo (annual)

  Data-rich health analytics with a forever-free plan and company-based pricing.

  Visit GainTraceFull verdict →
• CSHUBB6.6/10 · 15-day trial

  A multi-source customer-success workspace with forecasting, playbooks, and revenue intelligence.

  Visit CSHUBBFull verdict →