Console vs EasyVista Service Manager

Console8.6Visit EasyVista Service Manager8.2Visit

Higher score Console #6 in AI IT Service Desk Software 8.6/10 Pricing on request ✓ 5 of 6 features Visit Console

vs

EasyVista Service Manager #9 in AI IT Service Desk Software 8.2/10 Pricing on request ✓ 0 of 6 features Visit EasyVista

• Console fits best

  AI-native internal service desks

• EasyVista Service Manager fits best

  Enterprise ITSM with no-code workflows

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Side by side

Feature	Console 8.6/10 Visit ↗	EasyVista Service Manager 8.2/10 Visit ↗
At a glance
Editor score	8.6	8.2
Ranking	#6 in AI IT Service Desk Software	#9 in AI IT Service Desk Software
Best for	AI-native internal service desks	Enterprise ITSM with no-code workflows
Pricing model	Paid	Paid
Starting price	Pricing on request	—
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Email, Docs	Docs
Integrations	600+ integrations	10 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Console 5/6 · EasyVista Service Manager 0/6
AI ticket triage	✓ (best)	Not checked yet
AI knowledge answers	✓ (best)	Not checked yet
Employee service portal	—	Not checked yet
Workflow approvals	✓ (best)	Not checked yet
SLA management	✓ (best)	Not checked yet
IT asset management	✓ (best)	Not checked yet
Specs
Request channels	Slack, Microsoft Teams, Google Chat, email	Not checked yet
Our review
Pros	AI intake, categorization, prioritization, routing, and knowledge answers Native Slack and Teams ticket synchronization with natural-language support Playbooks, approvals, SLA tracking, assets, and access governance	Covers incidents, problems, changes, requests, CMDB, knowledge, and service levels No-code workflows and AI-driven automation support configurable service operations Web and self-hosted deployments connect with collaboration and monitoring tools
Cons	Contact-sales pricing makes plan comparison less direct No employee service portal in its category fit Workflow value depends on connected systems and configured playbooks	Pricing requires a sales conversation, limiting direct plan comparison Its broad ITSM and ITOM scope may exceed the needs of a narrow help desk Evaluating deployment, workflows, assets, and integrations may require careful planning
Our verdict	Console is an AI-native IT service management platform for organizations that want to automate employee support requests. Employees can submit requests through Slack, Microsoft Teams, Google Chat, and email, while Console uses natural… Read the review →	EasyVista Service Manager is an IT service management platform for enterprise IT teams, service desks, and organizations coordinating broader service operations. It brings incident, problem, change and release, service request, knowledge,… Read the review →

Strengths and trade-offs

• Console — where it wins

  • AI intake, categorization, prioritization, routing, and knowledge answers
  • Native Slack and Teams ticket synchronization with natural-language support
  • Playbooks, approvals, SLA tracking, assets, and access governance

  Where it doesn't

  • Contact-sales pricing makes plan comparison less direct
  • No employee service portal in its category fit
  • Workflow value depends on connected systems and configured playbooks

• EasyVista Service Manager — where it wins

  • Covers incidents, problems, changes, requests, CMDB, knowledge, and service levels
  • No-code workflows and AI-driven automation support configurable service operations
  • Web and self-hosted deployments connect with collaboration and monitoring tools

  Where it doesn't

  • Pricing requires a sales conversation, limiting direct plan comparison
  • Its broad ITSM and ITOM scope may exceed the needs of a narrow help desk
  • Evaluating deployment, workflows, assets, and integrations may require careful planning

• Console8.6/10 · Pricing on request

  A strong AI-native service desk for teams centered on chat-based employee support.

  Visit ConsoleFull verdict →
• EasyVista Service Manager8.2/10 · Pricing on request

  Enterprise ITSM with no-code workflows, AI automation, assets, CMDB, and monitoring integrations.

  Visit EasyVistaFull verdict →