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Head-to-head · Nonprofit Case Management Software

Neighbor Solutions vs CHARMS

  • Updated Sep 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Neighbor Solutions #6 in Nonprofit Case Management Software 7.4/10 From $150/mo · 14-day trial ✓ 4 of 5 features Visit site
CHARMS #15 in Nonprofit Case Management Software 6.1/10 Pricing on request ✓ 4 of 5 features Visit CHARMS

Neighbor Solutions leads on 0 checks, CHARMS on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreNeighbor Solutions · 7.4/10

Neighbor Solutions scores higher on our rubric for nonprofit case management software: 7.4 against 6.1 out of 10; our editors rank them #6 and #15.

On mobile access, Neighbor Solutions gives you App where CHARMS offers Browser.

Neighbor Solutions is the better fit for shelter and housing-focused nonprofits. CHARMS is the better fit for long-established care and housing agencies.

  • Neighbor Solutions fits best

    Shelter and housing-focused nonprofits

  • CHARMS fits best

    Long-established care and housing agencies

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Side by side

Feature Neighbor Solutions 7.4/10 Visit ↗ CHARMS 6.1/10 Visit ↗
At a glance
Editor score 7.4 6.1
Ranking #6 in Nonprofit Case Management Software #15 in Nonprofit Case Management Software
Best for Shelter and housing-focused nonprofits Long-established care and housing agencies
Pricing model Paid Paid
Starting price Not published Not published
Free plan — Not published
Free trial — —
Deployment Cloud, Mobile Cloud
Platforms Web, iOS, Android Web
Support Email Phone
Integrations 4 integrations 2 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Neighbor Solutions 4/5 · CHARMS 4/5
Custom intake forms ✓ ✓
Service plan tracking ✓ ✓
Referral tracking ✓ ✓
Outcome tracking ✓ ✓
Client portal Not published Not published
Specs
Mobile access App Browser
Our review
Pros
  • Shelter beds, reservations, waitlists, and check-in
  • Housing placement plans with retention checks
  • Unlimited neighbors and all features unlocked at $150/month
  • Covers records, referrals, care plans, outcomes and reporting
  • Supports secure portals, multi-agency collaboration and audit trails
  • Includes mobile-responsive access, voice-to-text notes and AI features
Cons
  • No free plan
  • Integrations focus on HMIS, HSDS, and data exchange
  • Only one published plan is available
  • Contact-sales pricing makes budget comparison less direct
  • Web-only access may not suit teams needing a native mobile app
  • The listed integrations are limited to Outlook and Gmail
Our verdict

Neighbor Solutions is a web-based case management platform for nonprofits, coalitions, municipalities, and other organizations serving people in need. It brings together 360-degree client profiles, case notes, incident reporting, program…

Read the review →

CHARMS is a cloud-based case management platform for organisations delivering children's and adults' social care. It is designed for settings including fostering, adoption, residential care, supported accommodation, shared lives, family…

Read the review →
  1. Neighbor SolutionsNonprofit Case Management Software 7.4From $150/mo · 14-day trial
  2. CHARMSNonprofit Case Management Software 6.1Pricing on request

Strengths and trade-offs

  • Neighbor Solutions — where it wins

    • Shelter beds, reservations, waitlists, and check-in
    • Housing placement plans with retention checks
    • Unlimited neighbors and all features unlocked at $150/month

    Where it doesn't

    • No free plan
    • Integrations focus on HMIS, HSDS, and data exchange
    • Only one published plan is available

  • CHARMS — where it wins

    • Covers records, referrals, care plans, outcomes and reporting
    • Supports secure portals, multi-agency collaboration and audit trails
    • Includes mobile-responsive access, voice-to-text notes and AI features

    Where it doesn't

    • Contact-sales pricing makes budget comparison less direct
    • Web-only access may not suit teams needing a native mobile app
    • The listed integrations are limited to Outlook and Gmail
  • Neighbor Solutions7.4/10 · From $150/mo · 14-day trial

    A housing-focused case management platform with broad service coordination tools.

    Visit siteFull verdict →
  • CHARMS6.1/10 · Pricing on request

    A broad care-management system for agencies that need records, plans and collaboration.

    Visit CHARMSFull verdict →

More comparisons

All nonprofit case management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update