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Head-to-head · Customer Interaction Analytics Software

CallMiner Analyze vs EvaluAgent

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score CallMiner Analyze #1 in Customer Interaction Analytics Software 9.4/10 Pricing on request ✓ 4 of 4 features Visit CallMiner
EvaluAgent #6 in Customer Interaction Analytics Software 8.9/10 Paid ✓ 0 of 4 features Visit EvaluAgent

CallMiner Analyze leads on 0 checks, EvaluAgent on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCallMiner Analyze · 9.4/10
  • Most featuresCallMiner Analyze · 4 of 4

CallMiner Analyze scores higher on our rubric for customer interaction analytics software: 9.4 against 8.9 out of 10; our editors rank them #1 and #6.

CallMiner Analyze is the better fit for mature omnichannel analytics teams. EvaluAgent is the better fit for affordable automated quality management.

  • CallMiner Analyze fits best

    Mature omnichannel analytics teams

  • EvaluAgent fits best

    Affordable automated quality management

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Side by side

Feature CallMiner Analyze 9.4/10 Visit ↗ EvaluAgent 8.9/10 Visit ↗
At a glance
Editor score 9.4 8.9
Ranking #1 in Customer Interaction Analytics Software #6 in Customer Interaction Analytics Software
Best for Mature omnichannel analytics teams Affordable automated quality management
Pricing model Paid Paid
Starting price Pricing on request —
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email, Phone Email, Tickets, Docs
Compliance SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML, 2FA
Integrations 18 integrations 20 integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features CallMiner Analyze 4/4 · EvaluAgent 0/4
Sentiment analysis ✓ (best) Not checked yet
Intent detection ✓ (best) Not checked yet
Journey analysis ✓ (best) Not checked yet
Conversation search ✓ (best) Not checked yet
Specs
Channel coverage Omnichannel Not checked yet
Data retention Not checked yet Not checked yet
Our review
Pros
  • Analyzes voice and text interactions across omnichannel environments
  • Combines transcription, sentiment, intent, journey mapping, and scoring
  • Connects with CRM, BI tools, data repositories, and major CX systems
  • Automated QA scoring across 100% of recorded conversations
  • Custom scorecards, calibration, coaching and compliance workflows
  • Integrations across major contact-centre, CRM and helpdesk platforms
Cons
  • Pricing requires contacting CallMiner and requesting a demo
  • The breadth may exceed the needs of teams seeking a narrow analytics tool
  • Web and API access may not suit teams seeking additional platform options
  • Pricing beyond the starting point requires a tailored quote
  • Intent, sentiment and topic analysis require the higher plan
  • Designed for contact-centre interaction data rather than general analytics
Our verdict

CallMiner Analyze is a cloud-based customer interaction analytics product for contact centers and enterprise CX teams. It uses AI and machine learning to transcribe, categorize, score, and analyze voice and text interactions across…

Read the review →

EvaluAgent is a cloud-based contact-centre quality management platform for teams reviewing human and AI-agent interactions. It automatically scores recorded voice, chat, email and other captured text conversations, then supports custom and…

Read the review →
  1. CallMiner AnalyzeCustomer Interaction Analytics Software 9.4Pricing on request
  2. EvaluAgentCustomer Interaction Analytics Software 8.9Paid

Strengths and trade-offs

  • CallMiner Analyze — where it wins

    • Analyzes voice and text interactions across omnichannel environments
    • Combines transcription, sentiment, intent, journey mapping, and scoring
    • Connects with CRM, BI tools, data repositories, and major CX systems

    Where it doesn't

    • Pricing requires contacting CallMiner and requesting a demo
    • The breadth may exceed the needs of teams seeking a narrow analytics tool
    • Web and API access may not suit teams seeking additional platform options

  • EvaluAgent — where it wins

    • Automated QA scoring across 100% of recorded conversations
    • Custom scorecards, calibration, coaching and compliance workflows
    • Integrations across major contact-centre, CRM and helpdesk platforms

    Where it doesn't

    • Pricing beyond the starting point requires a tailored quote
    • Intent, sentiment and topic analysis require the higher plan
    • Designed for contact-centre interaction data rather than general analytics

More comparisons

All customer interaction analytics software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update