CallMiner Analyze vs Level AI Contact Center Analytics

CallMiner Analyze9.4Visit Level AI Contact Center Analytics9.0Visit

Higher score CallMiner Analyze #1 in Customer Interaction Analytics Software 9.4/10 Pricing on request ✓ 4 of 4 features Visit CallMiner

vs

Level AI Contact Center Analytics #5 in Customer Interaction Analytics Software 9.0/10 Pricing on request ✓ 1 of 4 features Visit Level AI

• CallMiner Analyze fits best

  Mature omnichannel analytics teams

• Level AI Contact Center Analytics fits best

  Teams needing scorecards and benchmarking

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Side by side

Feature	CallMiner Analyze 9.4/10 Visit ↗	Level AI Contact Center Analytics 9.0/10 Visit ↗
At a glance
Editor score	9.4	9.0
Ranking	#1 in Customer Interaction Analytics Software	#5 in Customer Interaction Analytics Software
Best for	Mature omnichannel analytics teams	Teams needing scorecards and benchmarking
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	Not checked yet
Free trial	—	—
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web	Web
Support	Email, Phone	Email, Phone · 24/7
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA
Integrations	18 integrations	4 integrations
Built for	Mid-market, Enterprise	Enterprise, Mid-market
Features CallMiner Analyze 4/4 · Level AI Contact Center Analytics 1/4
Sentiment analysis	✓	✓
Intent detection	✓ (best)	Not checked yet
Journey analysis	✓ (best)	Not checked yet
Conversation search	✓ (best)	Not checked yet
Specs
Channel coverage	Omnichannel	Not checked yet
Data retention	Not checked yet	Not checked yet
Our review
Pros	Analyzes voice and text interactions across omnichannel environments Combines transcription, sentiment, intent, journey mapping, and scoring Connects with CRM, BI tools, data repositories, and major CX systems	Analyzes voice, chat, and email interactions in one platform Combines dashboards, alerts, benchmarking, and blended scorecards Supports web, API, and self-hosted deployment options
Cons	Pricing requires contacting CallMiner and requesting a demo The breadth may exceed the needs of teams seeking a narrow analytics tool Web and API access may not suit teams seeking additional platform options	Pricing uses custom order-form pricing May be more scope than teams needing only basic reporting Integration coverage listed for four named platforms
Our verdict	CallMiner Analyze is a cloud-based customer interaction analytics product for contact centers and enterprise CX teams. It uses AI and machine learning to transcribe, categorize, score, and analyze voice and text interactions across… Read the review →	Level AI Contact Center Analytics is a contact center analytics platform for enterprise CX and contact center teams. It brings together data from voice calls, chats, and emails, with reporting for agent and team performance, quality… Read the review →

Strengths and trade-offs

• CallMiner Analyze — where it wins

  • Analyzes voice and text interactions across omnichannel environments
  • Combines transcription, sentiment, intent, journey mapping, and scoring
  • Connects with CRM, BI tools, data repositories, and major CX systems

  Where it doesn't

  • Pricing requires contacting CallMiner and requesting a demo
  • The breadth may exceed the needs of teams seeking a narrow analytics tool
  • Web and API access may not suit teams seeking additional platform options

• Level AI Contact Center Analytics — where it wins

  • Analyzes voice, chat, and email interactions in one platform
  • Combines dashboards, alerts, benchmarking, and blended scorecards
  • Supports web, API, and self-hosted deployment options

  Where it doesn't

  • Pricing uses custom order-form pricing
  • May be more scope than teams needing only basic reporting
  • Integration coverage listed for four named platforms

• CallMiner Analyze9.4/10 · Pricing on request

  A broad customer interaction analytics suite for mature omnichannel teams.

  Visit CallMinerFull verdict →
• Level AI Contact Center Analytics9.0/10 · Pricing on request

  A broad analytics and scorecard platform for enterprise contact center teams.

  Visit Level AIFull verdict →