CallCabinet vs Luware Recording

CallCabinet8.6Visit Luware Recording8.2Visit

Higher score CallCabinet #3 in Call Compliance Software 8.6/10 Pricing on request ✓ 1 of 4 features Visit CallCabinet

vs

Luware Recording #5 in Call Compliance Software 8.2/10 Paid ✓ 1 of 4 features Visit Luware

• CallCabinet fits best

  Mid-market and enterprise omnichannel recording

• Luware Recording fits best

  Teams-focused compliance recording with mobile coverage

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Side by side

Feature	CallCabinet 8.6/10 Visit ↗	Luware Recording 8.2/10 Visit ↗
At a glance
Editor score	8.6	8.2
Ranking	#3 in Call Compliance Software	#5 in Call Compliance Software
Best for	Mid-market and enterprise omnichannel recording	Teams-focused compliance recording with mobile coverage
Pricing model	Paid	Paid
Starting price	Pricing on request	£8/user/mo
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Support	Docs	Tickets, Docs
Compliance	GDPR, HIPAA	SOC 2, ISO 27001, GDPR, 2FA
Integrations	7 integrations	6 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features CallCabinet 1/4 · Luware Recording 1/4
Consent capture controls	✓	✓
PCI redaction	Not checked yet	Not checked yet
PII redaction	Not checked yet	Not checked yet
Policy violation alerts	Not checked yet	Not checked yet
Specs
Retention period	Not checked yet	Not checked yet
Deployment	Not checked yet	Not checked yet
Our review
Pros	Records voice across UCaaS, CCaaS, PBX, mobile and trading platforms Combines transcription, summaries, searchable retrieval and conversation analytics Supports contextual redaction, legal hold and configurable retention	Compliance-grade capture, archiving, search, and replay Microsoft Teams, Webex, Zoom, Cisco, and mobile voice integrations Entra ID access control, legal hold, GDPR deletion, and group retention
Cons	Pricing requires contacting sales for a customized quote Cloud deployment may not suit organizations requiring another deployment model Documented support channel is limited to docs	£20 per user monthly starting price targets mid-market and enterprise teams Solution packages require a minimum commitment of 10 users Policy workflows may exceed the needs of basic recording use cases
Our verdict	CallCabinet is a cloud communications recording and analytics platform within Smarsh. It is aimed at mid-market and enterprise organizations that need auditable voice records across UCaaS, CCaaS, PBX, mobile and trading environments.… Read the review →	Luware Recording is a cloud-based compliance recording and analytics platform for regulated organizations. It captures, archives, searches, and analyzes business communications across Microsoft Teams and other supported platforms. Web,… Read the review →

Strengths and trade-offs

• CallCabinet — where it wins

  • Records voice across UCaaS, CCaaS, PBX, mobile and trading platforms
  • Combines transcription, summaries, searchable retrieval and conversation analytics
  • Supports contextual redaction, legal hold and configurable retention

  Where it doesn't

  • Pricing requires contacting sales for a customized quote
  • Cloud deployment may not suit organizations requiring another deployment model
  • Documented support channel is limited to docs

• Luware Recording — where it wins

  • Compliance-grade capture, archiving, search, and replay
  • Microsoft Teams, Webex, Zoom, Cisco, and mobile voice integrations
  • Entra ID access control, legal hold, GDPR deletion, and group retention

  Where it doesn't

  • £20 per user monthly starting price targets mid-market and enterprise teams
  • Solution packages require a minimum commitment of 10 users
  • Policy workflows may exceed the needs of basic recording use cases

• CallCabinet8.6/10 · Pricing on request

  A broad recording and governance platform for regulated teams across voice environments.

  Visit CallCabinetFull verdict →
• Luware Recording8.2/10 · Paid

  Compliance-focused recording for Teams and other platforms, with mobile coverage and configurable controls.

  Visit LuwareFull verdict →