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Head-to-head · Call Compliance Software

Luware Recording vs MiaRec

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Luware Recording #5 in Call Compliance Software 8.2/10 Paid ✓ 1 of 4 features Visit Luware
MiaRec #7 in Call Compliance Software 7.8/10 Paid ✓ 1 of 4 features Visit MiaRec

Luware Recording leads on 0 checks, MiaRec on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreLuware Recording · 8.2/10

Luware Recording scores higher on our rubric for call compliance software: 8.2 against 7.8 out of 10; our editors rank them #5 and #7.

Luware Recording is the better fit for teams-focused compliance recording with mobile coverage. MiaRec is the better fit for mid-market teams needing QA and scorecards.

  • Luware Recording fits best

    Teams-focused compliance recording with mobile coverage

  • MiaRec fits best

    Mid-market teams needing QA and scorecards

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Luware Recording 8.2/10 Visit ↗ MiaRec 7.8/10 Visit ↗
At a glance
Editor score 8.2 7.8
Ranking #5 in Call Compliance Software #7 in Call Compliance Software
Best for Teams-focused compliance recording with mobile coverage Mid-market teams needing QA and scorecards
Pricing model Paid Paid
Starting price £8/user/mo $25/user/mo
Free plan — —
Free trial — —
Deployment Cloud, Mobile Cloud, Self-hosted
Platforms Web, iOS, Android Web
Support Tickets, Docs Docs
Compliance SOC 2, ISO 27001, GDPR, 2FA SOC 2, SSO/SAML, 2FA
Integrations 6 integrations 8 integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Luware Recording 1/4 · MiaRec 1/4
Consent capture controls ✓ ✓
PCI redaction Not checked yet Not checked yet
PII redaction Not checked yet Not checked yet
Policy violation alerts Not checked yet Not checked yet
Specs
Retention period Not checked yet Not checked yet
Deployment Not checked yet Not checked yet
Our review
Pros
  • Compliance-grade capture, archiving, search, and replay
  • Microsoft Teams, Webex, Zoom, Cisco, and mobile voice integrations
  • Entra ID access control, legal hold, GDPR deletion, and group retention
  • Records inbound and outbound calls with pause, resume and on-demand controls
  • Searchable transcripts pair with AI summaries, sentiment and topic analysis
  • Automated QA scorecards plus role-based access and audit logs
Cons
  • £20 per user monthly starting price targets mid-market and enterprise teams
  • Solution packages require a minimum commitment of 10 users
  • Policy workflows may exceed the needs of basic recording use cases
  • No free plan; monthly plans start at $25 per user
  • Advanced reporting and integrations require the Enterprise plan
  • Documentation is the only listed support channel
Our verdict

Luware Recording is a cloud-based compliance recording and analytics platform for regulated organizations. It captures, archives, searches, and analyzes business communications across Microsoft Teams and other supported platforms. Web,…

Read the review →

MiaRec combines call recording and conversation intelligence for contact centers that need to review conversations and assess service quality. It supports inbound and outbound recording, searchable transcripts, AI-generated summaries,…

Read the review →
  1. Luware RecordingCall Compliance Software 8.2Paid
  2. MiaRecCall Compliance Software 7.8Paid

Strengths and trade-offs

  • Luware Recording — where it wins

    • Compliance-grade capture, archiving, search, and replay
    • Microsoft Teams, Webex, Zoom, Cisco, and mobile voice integrations
    • Entra ID access control, legal hold, GDPR deletion, and group retention

    Where it doesn't

    • £20 per user monthly starting price targets mid-market and enterprise teams
    • Solution packages require a minimum commitment of 10 users
    • Policy workflows may exceed the needs of basic recording use cases

  • MiaRec — where it wins

    • Records inbound and outbound calls with pause, resume and on-demand controls
    • Searchable transcripts pair with AI summaries, sentiment and topic analysis
    • Automated QA scorecards plus role-based access and audit logs

    Where it doesn't

    • No free plan; monthly plans start at $25 per user
    • Advanced reporting and integrations require the Enterprise plan
    • Documentation is the only listed support channel
  • Luware Recording8.2/10 · Paid

    Compliance-focused recording for Teams and other platforms, with mobile coverage and configurable controls.

    Visit LuwareFull verdict →
  • MiaRec7.8/10 · Paid

    A contact-center platform combining call controls, searchable transcripts and automated QA.

    Visit MiaRecFull verdict →

More comparisons

All call compliance software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update