CallCabinet
CallCabinet: Broad voice capture and governance for organizations managing complex communications environments. Ranked #4 of 25 in Call Recording Software by our editors (9.0/10); pricing: Pricing on request; best for broad UCaaS and contact-center recording.
At a glance
- Editor score9.0 / 10
- PricingPricing on request
- Best forBroad UCaaS and contact-center recording
- Call transcriptionYes
- Facts checked20 Sep 2026
Where it wins
- Records across UCaaS, CCaaS, PBX, mobile and trading platforms
- Adds transcription, summaries, sentiment analysis, redaction and searchable retrieval
- Supports retention policies, legal hold, access controls, QA and coaching workflows
Where it doesn't
- Pricing requires a customized quote through the sales team
- Its governance depth may exceed the needs of lightweight recording teams
- CallCabinet.com is scheduled to move to Smarsh in 2026
Our verdict on CallCabinet
CallCabinet is a cloud-native communications recording and analytics platform operating within Smarsh. It is designed for organizations that need auditable voice records across UCaaS, CCaaS, PBX, mobile and trading environments. The platform combines voice capture with AI-driven transcription, on-demand summaries, searchable voice data, call retrieval, sentiment analysis and conversation analytics. Its listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens and RingCentral, giving it a broad fit for mixed communications estates.
The standout capability is the combination of recording breadth and post-call governance. Teams can apply contextual redaction to sensitive voice data, configure retention policies, use legal hold, and manage access through role-based controls and encryption. Quality assurance, scoring and coaching workflows extend the product beyond archival recording into conversation review and operational oversight. API support and platform integrations also support connection with wider communication environments.
Pricing follows a contact-sales model, with customized quotes rather than published plan amounts. That approach suits organizations with varied platforms, compliance requirements and recording scopes, but it makes initial budget comparison less direct. CallCabinet is a strong fit for regulated organizations and contact centers that need transcription, searchable archives, analytics and governance in one platform. Smaller teams seeking straightforward recording without extensive retention, privacy or quality workflows may prefer a narrower tool. The product’s website is also scheduled to move to Smarsh in 2026, an operational change for prospective customers to account for.
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CallCabinet pricing
CallCabinet fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Call capture | Not verified |
| Recording retention | Not verified |
| Call transcription | Yes |
| Searchable archive | Yes |
| Consent controls | Yes |
| AI call summaries | Yes |
| Mobile app | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, HIPAA |
| Support | Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 7 integrations: Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens … See all → |
| Pricing | Pricing on request |
| Website | smarsh.com |
| Facts checked | 20 Sep 2026 |
CallCabinet integrations
CallCabinet lists 7 integrations on its own site.
- Cisco
- Microsoft Teams
- 8x8
- Zoom
- Avaya
- NetSapiens
- RingCentral
See all CallCabinet integrations →
Alternatives to CallCabinet
- AudioCodes Interaction InsightsA broad enterprise recording service with strong retention, search, and compliance controls.9.4
- Numonix IXCloudA broad, compliance-focused recorder for mixed enterprise communications environments.9.2
- Verint Interaction RecordingA broad compliance-recording platform for regulated, omnichannel interactions.9.1
See all CallCabinet alternatives →
CallCabinet vs the competition
- CallCabinet vs AudioCodes Interaction Insights
- CallCabinet vs Numonix IXCloud
- CallCabinet vs Verint Interaction Recording
- CallCabinet vs Smarsh Call Recording and Analytics
- CallCabinet vs Recordia
- CallCabinet vs Eleveo Call Recording
Compare CallCabinet with any tool side by side →
Also Ranked In
CallCabinet is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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