Alloy Navigator vs TOPdesk

Alloy Navigator8.2Visit TOPdesk7.5Visit

Higher score Alloy Navigator #11 in IT Help Desk Software 8.2/10 Paid ✓ 7 of 7 features Try Alloy Navigator

vs

TOPdesk #17 in IT Help Desk Software 7.5/10 Paid ✓ 7 of 7 features Visit TOPdesk

• Alloy Navigator fits best

  Asset-focused service desks

• TOPdesk fits best

  Mature service management teams

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Side by side

Feature	Alloy Navigator 8.2/10 Visit ↗	TOPdesk 7.5/10 Visit ↗
At a glance
Editor score	8.2	7.5
Ranking	#11 in IT Help Desk Software	#17 in IT Help Desk Software
Best for	Asset-focused service desks	Mature service management teams
Pricing model	Paid	Paid
Starting price	$19/user/mo	£51/user/mo
Free plan	—	—
Free trial	—	—
Deployment	Cloud, Self-hosted, Desktop, Mobile	Cloud, Mobile
Platforms	Web, Windows, iOS, Android	Web, iOS, Android
Compliance	SSO/SAML	SOC 2, GDPR, SSO/SAML
Integrations	9 integrations	100+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Alloy Navigator 7/7 · TOPdesk 7/7
SLA management	✓	✓
Knowledge base	✓	✓
Employee portal	✓	✓
Asset management	✓	✓
Single sign-on	✓	✓
Approval workflows	✓	✓
Mobile apps	✓	✓
Our review
Pros	Combines ticketing, SLA tracking, assets, inventory, and knowledge management Includes self-service, approvals, change management, and workflow automation Offers web, iOS, Android, API, and cloud or self-hosted deployment	Covers incidents, assets, knowledge, portals, SLAs, workflows and CMDB Supports web, mobile, API and self-hosted deployments Includes integrations with Microsoft, Salesforce, Slack, Zapier and more
Cons	Integrations are listed as API only No permanent free plan is available Cloud hosting may incur additional fees	No free plan is available Essential starts at £51 per agent per month Change, SLA and AI features require higher-priced plans
Our verdict	Alloy Navigator is an IT service management and IT asset management platform for medium and large organizations. It brings service desk ticketing, incident and problem management, SLA tracking, asset and network inventory, knowledge… Read the review →	TOPdesk is service management software for IT and other internal service teams. It brings incident and request handling, a knowledge base, self-service portals, asset management, CMDB records, dashboards, reporting and configurable… Read the review →

Strengths and trade-offs

• Alloy Navigator — where it wins

  • Combines ticketing, SLA tracking, assets, inventory, and knowledge management
  • Includes self-service, approvals, change management, and workflow automation
  • Offers web, iOS, Android, API, and cloud or self-hosted deployment

  Where it doesn't

  • Integrations are listed as API only
  • No permanent free plan is available
  • Cloud hosting may incur additional fees

• TOPdesk — where it wins

  • Covers incidents, assets, knowledge, portals, SLAs, workflows and CMDB
  • Supports web, mobile, API and self-hosted deployments
  • Includes integrations with Microsoft, Salesforce, Slack, Zapier and more

  Where it doesn't

  • No free plan is available
  • Essential starts at £51 per agent per month
  • Change, SLA and AI features require higher-priced plans

• Alloy Navigator8.2/10 · Paid

  A broad IT service desk with strong asset coverage and tiered ITSM depth.

  Try Alloy NavigatorFull verdict →
• TOPdesk7.5/10 · Paid

  A mature ITSM suite with wide service management coverage and a high entry price.

  Visit TOPdeskFull verdict →