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Gorgias is the strongest documented choice when agents need BigCommerce customer, order and shipping context plus order actions inside a support ticket. Re:amaze is better suited to a shared inbox, multiple storefronts and several messaging channels. LiveChat is a marketplace-listed chat option, while Zendesk, Intercom, Freshchat and HubSpot Service Hub are broader customer-service platforms whose BigCommerce-specific capabilities and pricing are not established in the product documentation reviewed for this guide.
There is no universal winner. Choose according to whether your team needs a storefront widget, an order-aware helpdesk, a multi-store inbox, or a broader service platform. Prices, allowances, add-ons and trial terms can change, so treat the dated figures below as listing snapshots rather than permanent quotes.
Best BigCommerce live chat software at a glance
| Rank | Product | Best fit | BigCommerce evidence | Pricing information available |
|---|---|---|---|---|
| 1 | Gorgias | Order-aware support tickets | Documents customer profiles, orders, shipping details, order creation and refunds in the ticket sidebar; connects through the BigCommerce App Marketplace. | $60 recurring monthly and a seven-day trial were shown on a marketplace listing updated April 3, 2026; verify the live listing. |
| 2 | Re:amaze | Shared inboxes and multiple stores | Describes native BigCommerce integration, order access and modification, multi-store support, automation, FAQ chatbots and one-click widget publishing. | Not stated in the available product material. |
| 3 | LiveChat | AI-assisted website chat and messaging | BigCommerce marketplace search describes an AI-powered live-chat and messaging service for sales and support. | A recurring fee appeared in a search snippet, but the amount and detailed plan terms were not readable. |
| 4 | Zendesk | Broad helpdesk teams evaluating chat | A BigCommerce-specific integration was not established in the documentation available for this comparison. | Not stated. |
| 5 | Intercom | Conversational support programs | A BigCommerce-specific integration was not established in the documentation available for this comparison. | Not stated. |
| 6 | Freshchat | Chat-led support operations | A BigCommerce-specific integration was not established in the documentation available for this comparison. | Not stated. |
| 7 | HubSpot Service Hub | CRM-centered service teams | A BigCommerce-specific integration was not established in the documentation available for this comparison. | Not stated. |
BigCommerce maintains a marketplace category for CRM and customer-service applications, so merchants can evaluate several third-party products rather than selecting a mandatory native vendor. The first three entries have the clearest BigCommerce-specific evidence in this comparison. The remaining four are named alternatives for teams already considering a broader service suite, but their storefront connection, order actions, plan limits and current prices must be confirmed from their current product pages.
How to choose a chat system for a BigCommerce store
Decide whether chat alone is enough
A simple widget answers presale questions and basic delivery queries. A helpdesk is more appropriate when conversations need assignment, internal notes, history, macros, automation or escalation. Re:amaze explicitly describes a unified inbox for email, social messages, SMS/MMS and chats. Gorgias documentation confirms order context and order actions, but the material reviewed does not establish a complete channel comparison.
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Prioritize commerce actions
Ask whether an agent can identify the customer, inspect order and shipping information, create an order or issue a refund without moving to another system. Gorgias documents those actions in its ticket sidebar. Re:amaze describes accessing and modifying orders from a conversation. For other products in this list, those BigCommerce-specific actions are not established here.
Count stores, brands and teams
Multi-store merchants need separation by brand, routing rules and permissions without forcing agents to maintain unrelated browser sessions. Re:amaze describes multi-store support across BigCommerce and other storefronts. Gorgias says additional BigCommerce stores can be connected by repeating the connection process.
Calculate the full cost
Compare more than the headline subscription. Check billable seats, conversation or contact limits, automation allowances, messaging add-ons, implementation fees, taxes, trial length and whether each store requires a separate connection. Only the Gorgias marketplace listing supplied a concrete amount, and it is a dated listing snapshot rather than a like-for-like market ranking.
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1. Gorgias: best for order-aware support tickets
Gorgias is the clearest fit for a BigCommerce support team that wants commerce context inside the agent’s helpdesk workflow. Its vendor documentation says the BigCommerce connection is available on all Helpdesk plans and requires a store owner or administrator to authorize the connection.
What it does with BigCommerce
- Matches BigCommerce customers to profiles in the helpdesk.
- Shows order details and shipping information in the ticket sidebar.
- Lets agents create orders and process refunds from that sidebar.
- Imports products, customers and order history after authorization.
- Offers recommended help-center articles in the support workflow.
Installation path
- Open the Gorgias listing in the BigCommerce App Marketplace.
- Start the connection and sign in with a BigCommerce store-owner or administrator account.
- Authorize access when BigCommerce displays the permission screen.
- Wait for products, customer records and order history to import.
- Open a test ticket and confirm that the expected customer, order and shipping fields appear before routing live conversations.
- For another BigCommerce store, repeat the connection process for that store.
Plans and price evidence
The integration documentation places the connection on all Gorgias Helpdesk plans. A BigCommerce marketplace listing updated April 3, 2026 displayed a seven-day trial and a $60 recurring monthly fee. The listing’s geography, currency presentation, included usage and current availability should be checked before purchase; the amount is not a universal quote for every account.
Limits and who should use it
Choose Gorgias when agents regularly need order and shipping context or must create orders and issue refunds while handling a conversation. The reviewed documentation does not establish response-time gains, conversion improvements, complete channel packaging or the usage limits attached to each plan, so those should not be assumed from the integration description.
2. Re:amaze: best for shared inboxes and multiple storefronts
Re:amaze is a strong fit for merchants consolidating customer conversations across stores and channels. Its BigCommerce material describes a native integration, order access and modification from conversations, and a unified inbox that brings together email, social messages, SMS/MMS and chats.
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Standout capabilities
- Access and modify customer orders from the conversation view.
- Manage multiple stores and brands from one support environment.
- Combine email, social messages, SMS/MMS and chat in a shared inbox.
- Use automation and FAQ chatbots for repetitive questions.
- Publish an embedded BigCommerce widget through a one-click flow.
When it is the better fit
Select Re:amaze when your support team needs one queue for several channels or operates more than one storefront. It is less narrowly focused on a single chat bubble than a widget-only product because the documented workflow centers on a shared inbox and cross-channel handling.
Setup considerations
- Connect the BigCommerce store through Re:amaze’s native integration flow.
- Choose the stores, brands and channels that should feed the shared inbox.
- Use the one-click widget publishing option to embed chat on the BigCommerce storefront.
- Test an order lookup and an order modification with a restricted staff account before opening the workflow to all agents.
- Configure automation and FAQ answers only after reviewing which questions require a human response.
Plans, pricing and limits
The available product material does not state a current Re:amaze price, trial term, seat allowance, message limit or automation quota. Those values are therefore not stated here. Its documented multi-store and channel capabilities make it a logical shortlist candidate, but they do not establish a lower total cost than any other product.
3. LiveChat: marketplace-listed AI chat and messaging
BigCommerce’s marketplace search describes LiveChat as an AI-powered live-chat and messaging service for sales and support. That makes it a relevant candidate for a merchant whose priority is a customer-facing chat experience rather than a documented order-management workflow.
What is established
- The marketplace description positions it for both sales and support conversations.
- It is presented as an AI-powered live-chat and messaging service.
- It appears in BigCommerce’s marketplace search results.
What is not established
The detailed marketplace page was not readable in the available material. A search snippet showed a recurring fee, but not a reliable amount or complete plan terms. The available evidence also does not establish order lookup, refund processing, multi-store behavior, channel coverage, installation steps or usage limits for the BigCommerce connection.
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Who should consider it
LiveChat belongs on a shortlist when a merchant wants a marketplace-listed chat and messaging product and is prepared to confirm the current listing, storefront installation and BigCommerce data access before rollout. It should not be selected on the basis of an unverified snippet price.
4. Zendesk: broad helpdesk candidate requiring BigCommerce verification
Zendesk is a well-known customer-service and helpdesk platform with chat-oriented workflows, but a BigCommerce-specific integration, order actions, current plans and channel limits were not established in the product material available for this article.
Potential fit
It is most relevant to organizations that already standardize support on a broad ticketing platform and want to investigate whether their existing Zendesk environment can be connected to BigCommerce through an approved app or connector.
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BigCommerce facts not established here
- Whether a current native BigCommerce app is available for the required edition.
- Whether agents can view orders or process refunds inside a ticket.
- Whether multiple BigCommerce stores can be isolated by brand.
- The current price, trial, seat model and chat-volume limits for the required package.
5. Intercom: conversational-support candidate requiring BigCommerce verification
Intercom is a conversational customer-support platform that may appeal to teams combining chat, automation and help content. The available evidence does not establish a current BigCommerce integration or the commerce actions, channels, plans and limits that would determine its suitability for a store.
Potential fit
Consider it only when conversational support and automated guidance are central to the service design and your team is willing to confirm how BigCommerce customer and order data would enter the workspace.
Information not established
No BigCommerce installation path, order sidebar, refund workflow, multi-store behavior or current price is stated in the material used for this comparison. Those omissions prevent an evidence-based ranking above the documented BigCommerce integrations.
6. Freshchat: chat-focused alternative requiring BigCommerce verification
Freshchat is a chat-focused customer-support product that can be relevant to teams evaluating a broader service stack. The available documentation does not establish a BigCommerce marketplace listing, native order access, storefront widget steps, current plan prices or usage allowances.
Potential fit
Its natural audience is a support operation looking for chat as part of a wider customer-service environment, especially if other Freshworks products are already in use. BigCommerce-specific suitability remains unverified in the evidence available here.
Questions to answer before adoption
- How are BigCommerce visitors and logged-in customers identified?
- Can an agent open order and shipping details from the chat?
- Can the integration perform changes or refunds, or does it only pass links to the store?
- Are multiple storefronts, departments and social channels included in the chosen plan?
7. HubSpot Service Hub: CRM-centered service candidate requiring BigCommerce verification
HubSpot Service Hub is a CRM-centered service platform that may suit merchants wanting customer-service conversations connected to broader marketing and sales records. The available material does not establish a current BigCommerce integration, order actions, widget deployment path, plan prices or limits for this use case.
Potential fit
It is most relevant when the merchant’s primary requirement is a shared customer record across service and revenue teams, rather than a narrowly focused BigCommerce chat widget.
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Evidence boundary
Do not assume that a CRM contact record includes BigCommerce orders, shipping status or refund controls. Those capabilities, along with store count support and the cost of the required service tier, are not stated in the material available for this comparison.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Implementation checklist for any BigCommerce chat app
- Define the first response use cases. List presale questions, order-status requests, address changes, cancellations, refunds, returns and escalation triggers.
- Choose the system of record. Decide whether BigCommerce or the support platform owns customer identity, order status and refund authorization.
- Use an administrator for installation. Gorgias specifically requires a BigCommerce store owner or administrator; other apps may impose similar permission requirements.
- Install on a controlled storefront. Publish the widget on a staging theme or a low-traffic store first, then check desktop and mobile layouts.
- Test real workflows with test orders. Verify customer matching, order lookup, shipping details, order edits and refunds. Do not test refunds against a live customer order.
- Configure routing and business hours. Send order issues to trained agents, presale questions to sales staff and urgent cases to an escalation queue.
- Set automation boundaries. Let bots answer stable FAQ content, but route payment disputes, identity changes and refund exceptions to a human.
- Measure operational outcomes. Track unresolved conversations, transfer rate, first-response time, resolution time and deflection by channel. Do not assume a vendor’s marketing claim proves a conversion or response-time improvement.
- Review access and retention. Limit refund permissions, remove former staff, and confirm how transcripts and customer data are retained.
- Recheck commercial terms before launch. Confirm current currency, seats, conversation allowances, add-ons, trial conditions and per-store charges.
Common selection mistakes
Choosing on the widget alone
A visually attractive chat bubble does not prove that agents can see orders or perform support actions. Test the complete customer journey from visitor identification through resolution.
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Treating a marketplace listing as a permanent price
Marketplace prices and trial terms can change by date, region and currency. The dated Gorgias amount above is a snapshot, not a promise of today’s checkout total.
Assuming every channel is included
Website chat, email, social messaging, SMS/MMS and WhatsApp can be packaged separately. Re:amaze explicitly describes several of those channels; equivalent coverage is not established for every other product in this list.
Ignoring multiple-store administration
Separate storefronts may need separate connections, routing rules and reporting. Confirm whether agents can distinguish brands without duplicating work.
Automating sensitive actions too early
Refunds, address changes and account-access requests need authentication and clear permissions. Begin with informational FAQs, then expand automation after reviewing failed or ambiguous conversations.
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Does BigCommerce include a required native live-chat vendor?
No. BigCommerce provides a marketplace category for CRM and customer-service applications, allowing merchants to choose among third-party candidates.
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Which option documents order details and refunds in the support workspace?
Gorgias documents customer profiles, order and shipping details, order creation and refunds in the ticket sidebar. Re:amaze documents accessing and modifying orders from conversations.
Can one tool support several BigCommerce stores?
Re:amaze describes multi-store support. Gorgias says additional BigCommerce stores can be connected by repeating the connection process.
Is the $60 Gorgias price guaranteed for every merchant?
No. It was shown as a recurring monthly fee on a marketplace listing updated April 3, 2026, alongside a seven-day trial. Currency, eligibility, included usage and current availability can differ.
Why are some products listed without prices?
The available product material does not establish reliable current prices, plan limits or BigCommerce-specific packaging for those entries. Stating a number would create a false comparison.
What should be tested before publishing chat on a live store?
Test customer matching, order lookup, shipping information, routing, escalation, mobile display and any order changes or refunds with test data and restricted permissions.
Frequently Asked Questions
Which BigCommerce chat tool is best for in-ticket order actions?
Gorgias has the clearest documentation for customer and order context, order creation and refunds in a support-ticket sidebar.
Which tool is suited to multiple storefronts and a shared inbox?
Re:amaze documents multi-store support and a shared inbox for email, social messages, SMS/MMS and chats.
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1Fix the driver behind crashes, sound loss and screen glitches2Repair Windows errors before they cause bigger problems3Scan for outdated or missing drivers - takes under a minuteAre the prices in this comparison current quotes?
No. The Gorgias figure is a marketplace snapshot updated April 3, 2026; other prices were not established in the available material. Confirm current checkout terms before subscribing.
What permissions are needed to connect a BigCommerce store?
Gorgias requires a BigCommerce store owner or administrator to authorize its connection. Other products may have different requirements.
Quick Recap
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
