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1Fix the driver behind crashes, sound loss and screen glitches2Repair Windows errors before they cause bigger problems3Scan for outdated or missing drivers - takes under a minuteWix Smart Chat is the clearest starting point for most Wix site owners in 2026: it is Wix’s current native option for manual and AI chat, and Wix says manual chat is free. LiveChat is a Wix-listed alternative for businesses that want a more structured support workflow, including ticketing and plan-dependent team features. The right choice depends on whether you value native setup, AI conversation limits, or specific support tools—not on a verified head-to-head performance ranking.
This comparison reflects Wix Help Center and Wix App Market information available on October 4, 2026. App availability, plans, prices, and quotas can change, so check the current listing and your site’s editor before installing.
Live chat options for Wix at a glance
Wix’s current direction is Smart Chat, which combines human-operated live chat with AI chat. LiveChat is listed in the Wix App Market and describes a broader, more structured support workflow. The available evidence supports comparing their stated features and fit; it does not establish that either app produces better support outcomes or sales.
| Option | What the available information establishes | Potential fit | What to verify before choosing |
|---|---|---|---|
| Wix Smart Chat | Wix describes manual live chat and AI chat in one app. Manual chat is free to use; AI chat has a conversation quota, with higher quotas on upgraded plans. | Owners who want a Wix-native starting point or want to offer both human and AI chat. | Current AI quotas and upgraded-plan details, availability in the site’s editor, and how the AI experience fits the intended support workflow. |
| LiveChat | The Wix listing describes proactive greetings and targeted messages, website and other-channel support, and iOS and Android apps for agents. Its displayed listing includes a 14-day free trial. | Teams evaluating ticketing, proactive outreach, mobile agent access, or plan-dependent reporting and team management. | Current price, trial terms, supported channels for the specific account, seat and plan limits, and editor compatibility. |
Wix also identifies third-party chat apps in its site-visitor guidance, but this article focuses on the two options with usable current Wix transition or marketplace details in the sources available. The Wix App Market is the place to confirm what can be installed now; a listing or old setup guide is not a guarantee that an app is available in every editor or account.
#1 Best Overall
- Officially licensed by Sony
- Lightweight and comfortable for long gaming sessions
- Chat in crystal-clear digital wideband audio
- 3.5mm audio connection with inline audio controls
- Cable length 3.6ft
Why Wix Smart Chat is the native starting point
Wix describes Smart Chat as the unified replacement for legacy Wix Chat. It brings manual chat, where a person responds, together with AI chat. For a small site where an owner or staff member can answer visitors, Wix says manual chat is free to use. AI usage is different: it is governed by a conversation quota, and upgraded plans provide higher quotas. The quota amount and current plan details should be checked on Wix before budgeting or promising a particular volume of automated responses.
Choose it when a human-first workflow is enough
If the primary need is a visible way for visitors to contact a person, the free manual-chat offering makes Smart Chat a sensible first option to evaluate. “Free” here applies to manual chat, not to unlimited AI conversations or every other Wix service. Before launch, decide who will monitor incoming messages, during which hours, and what visitors should do when nobody is available. The sources describe Smart Chat’s manual and AI capabilities but do not establish specific staffing, routing, or offline-response behavior; confirm those details in the current product settings.
Assess AI separately from live chat
An AI chat feature can change the workload and visitor experience, but the presence of AI alone does not establish answer quality, escalation behavior, or suitability for a particular business. Consider which questions are repetitive and safe to automate, which need a person, and what should happen when the AI cannot help. Then compare the expected AI conversation volume with Wix’s current quota for the plan you would use. Do not assume that manual chat’s free status means AI chat is unlimited or included at the same level.
Wix’s help material says higher AI conversation quotas are available on upgraded plans, but the information summarized here does not specify quota counts or plan prices. Treat the quota as a purchasing requirement to verify directly, especially if chat is expected to handle a large share of customer questions.
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- Compatible with the original Xbox One wireless controller and the new white Xbox wireless controller - no batteries needed
- Chat privately with your friends while gaming in crystal-clear digital audio
- Lightweight and comfortable for long gaming sessions
- Responsive microphone with adjustable boom
- Mute and volume controls at your fingertips
When LiveChat may be a better fit
LiveChat’s Wix App Market listing presents it as a more structured support tool. It describes proactive greetings and targeted messages, support across the website and other channels, and agent apps for iOS and Android. Its displayed Starter features include 60-day chat history, widget customization, ticketing, and proactive chats. The listing says Team adds reporting and analytics, file sharing, and team management. These are listing descriptions, not a guarantee that every feature is included in every current plan or available in every region; confirm the live plan comparison before subscribing.
Look for workflow needs, not just a longer feature list
Ticketing can matter when a question cannot be resolved during the live conversation and needs follow-up. Reporting and team-management features may be relevant when several agents share responsibility or a manager needs operational visibility. Those details are specifically shown as plan-dependent in the Wix listing, so assess whether the lower displayed plan covers the work your team actually performs. A feature appearing on a higher tier can raise the effective cost if it is essential.
The listing’s mention of support on the website and other channels does not name every supported channel in the information available here. If you require email, WhatsApp, Instagram, Messenger, or another specific channel, verify that channel’s availability, setup, and plan requirements directly rather than inferring it from “other channels.” Likewise, the listing describes mobile agent apps, but you should confirm that the agents’ required features work in the mobile workflow they intend to use.
Interpret the trial and marketplace rating carefully
The Wix listing displayed a 14-day free trial when checked on October 4, 2026. Trial length, eligibility, and billing terms can change, so read the current offer before starting; do not treat the displayed trial as a permanent entitlement. The same listing showed a 3.9 rating from 74 reviews at that time. That is a dated marketplace snapshot, not an independent quality assessment or a comparison with Smart Chat. Review counts and ratings can change, and the snapshot does not establish how well the app will fit a particular team.
Rank #3
- Compatible with PS4 controllers
- Flexible mic for speaking comfort.
- Adjustable headband and cushioned ear pads.
- Connects directly to the 3.5mm jack
- Approx. 4 ft cable
The listing displayed prices in US dollars and identified billing by Text, but the available source summary does not give dependable current dollar amounts. Check LiveChat’s current Wix listing and vendor pricing before comparing total costs. Include agent seats, billing period, plan-specific features, and any charges that apply to the channels or volume you expect to use.
How to choose for your Wix site
1. Confirm that you can install it in your editor
Start in the editor and account you actually use, not in a generic tutorial. Wix’s current help information says legacy Wix Chat is unavailable in Wix Harmony Editor, and Wix says the legacy app is no longer available to install from the App Market. Smart Chat is Wix’s current direction, but verify its availability for your site and editor. For a third-party app, open its current App Market page from the relevant Wix account and check compatibility and setup instructions there.
2. Decide who or what will answer
Write down whether visitors should reach a person, receive an AI response, or have access to both. If a person is expected to answer most conversations, prioritize the manual workflow and how staff will notice new messages. If AI is important, compare the current quota with expected usage and confirm how a conversation moves to a person when needed. The available information establishes that Smart Chat has both modes, but it does not specify detailed escalation rules.
3. Identify required support operations
List the operational capabilities you actually need before paying for a plan. Examples include ticketing for unresolved issues, reporting for team oversight, mobile access for agents, and targeted messages for proactive engagement. LiveChat’s Wix listing describes several of these, with some features assigned to particular plans. The available information does not establish equivalent details for every Smart Chat workflow, so verify requirements in each product rather than assuming the tools are interchangeable.
Rank #4
- 🎧【WIDELY COMPATIBLE】-The 1 ear gaming headset works for all one hole 3.5mm jack devices. For PS5/PS4/PS4 Pro/PS4 Slim/New Xbox One/Xbox Series X/S controller; For Nintendo Switch/Nintendo Switch Lite console; For Steam Deck Console; For iOS iPhone/iPad/Android/Samsung etc phone, tablets, laptops. For desktop computer (two-hole) users, you need an audio and microphone splitter cable (not included) NOTE: Not for old version X-One controller.
- 🎧【CLEAR EXCELLENT SOUND QUALITY】-The chat headset for ps5 built-in 50mm drives the strong magnetic loudspeaker, the acoustic positioning accuracy improves the sensitivity of the loudspeaker unit, and the sound level is clear, bringing you a vivid sound field, clear sound and shocking sound. High sensitivity microphone can rotate up and down 120 ° Precise pickup. Perfect for all kinds of games，Such as God of War, Fotnite and PUBG etc. Now Put them on and dive into your game!
- 🎧【COMFORTABLE FIT GAMING HEADPHONE】 -Ergonomically designed single headphones for one ear, open earmuffs design can help you easily listen to the sound or chat audio from the earphone and the surrounding environment. The upgraded version with wider adjustable headband ensures that it can perfectly fit different head sizes; 3D high-elastic memory foam earmuffs completely wrap your left ear, breathable and soft, and will not feel tired even if worn for a long time.
- 🎧【ONE EAR HEADSET WITH MICROPHONE】-The wired headphones cable is 5.9 feet long and is made of high-quality PP material, which can prevent the cable from breaking, is strong and wear-resistant, and has a longer service life. Built-in volume and mute controls, easily increase/decrease the volume, and mute the sound of the microphone, so you can hear or speak with other people around you through our headset with mic.(Note: The side without the microphone needs to be worn above the right ear)
- 🎧【MULTI-PURPOSE HEADSET】-It is not only a over ear unilateral gaming headphones, but also a computer headset, PC headset, business headset, and learning headset. It is the best choice for business, UC, Skype, Lync, Softphone, call centers, offices, online classrooms, and coaches!
4. Check channel coverage by name
Make a channel checklist: website chat, email, WhatsApp, Instagram, Messenger, or any other inbox your customers use. Then confirm each channel in the vendor’s current documentation, including whether it is native, requires a separate integration, or is limited by plan. LiveChat’s listing refers generally to website and other-channel support, but the source information here does not enumerate those channels. Do not buy based on a broad multi-channel phrase if a specific social or messaging integration is essential.
5. Compare the full cost at your expected volume
For Smart Chat, distinguish free manual chat from quota-based AI usage and check current upgraded-plan quotas. For LiveChat, verify current pricing and trial terms, then account for the plan features your team needs, the number of agents, and any applicable billing period or add-ons. Compare like with like: a free manual option is not equivalent to a paid plan that bundles ticketing, reporting, or additional channels. The information available for this comparison does not supply current price amounts for either tool’s relevant plans, so use the vendors’ current pages for a purchase decision.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Switching from legacy Wix Chat
If your Wix site already uses legacy Wix Chat, Wix says existing conversation history remains accessible in Wix Inbox after switching to Smart Chat. However, you need to recreate chat settings and design in Smart Chat. Plan for that setup work: note the appearance and behavior you want before changing the site, then configure and review the replacement before directing visitors to it.
Wix says legacy Wix Chat is no longer available to install from the App Market and will stop receiving updates and ongoing support. That makes older instructions for adding or configuring legacy chat unsuitable as universal new-install instructions. Wix’s help material also says legacy Wix Chat is unavailable in Wix Harmony Editor. Check the current Smart Chat guidance and editor-specific documentation rather than relying on a tutorial written for a different editor or an earlier version of Wix.
Best Value
- FOCUS ON YOUR WORK - 2 soft ear pads provide the all-day comfort you need to focus on your tasks.
- NOISE-CANCELLING TECHNOLOGY - Be heard clearly with the noise-cancelling microphone.
- COMFORTABLE DESIGN - Sennheiser headsets are built for comfort and fit securely to prevent slippage.
- ADJUSTABLE MICROPHONE - For clear communication, pull the mic in close or rotate it up to 180° out of your way when not in use.
- TRUSTED REPUTATION - For years, we’ve been providing customers near and far with products they can count on.
Wix cautions against running legacy Wix Chat and Smart Chat simultaneously. Two chat widgets can confuse visitors, and messages may appear in both. Treat a changeover as a replacement, not as a way to test two live widgets side by side with customers. Confirm the new chat is configured, then avoid leaving both active on the same site.
What the available evidence does—and does not—show
The most reliable conclusion is about product direction and stated features: Wix is steering users from legacy Chat to Smart Chat, and its help material describes Smart Chat’s manual and AI modes. LiveChat’s Wix listing provides specific plan-feature descriptions and a dated trial and rating snapshot. Those facts support a feature-based choice, not a claim that one app is faster, converts more visitors, resolves more issues, or is objectively the best.
No independent comparison statistic is established here, and no hands-on test results are available. Ecommerce compatibility is also not established in the information summarized for this comparison: do not assume a particular Shopify, WooCommerce, Wix Stores, or WordPress integration based only on a chat listing. If a store needs order context or commerce actions inside conversations, verify the exact integration and supported functions with the vendor before committing.
For a Wix owner starting from scratch, evaluate Smart Chat first if native setup and free manual conversations match the need. Evaluate LiveChat if its listed workflow features address a concrete support requirement and its current plan terms work for the team. In either case, editor compatibility, channel coverage, quotas, and current prices are the decision checks that can change the recommendation.
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Frequently Asked Questions
Does either app have a proven advantage for increasing sales or conversion on Wix?
The available information does not establish a conversion lift or a sales-performance comparison for either option. Choose based on current product capabilities and your support requirements rather than an assumed revenue effect.
Are Shopify, WooCommerce, or Wix Stores integrations confirmed for these options?
The information summarized for this comparison does not establish specific ecommerce integrations or order-management features. Confirm the exact integration and supported actions with the vendor if your chat team needs order context.
Quick Recap
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
