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If a company keeps charging you after you cancel, save proof of cancellation, ask the company to stop billing and refund the later charges, then dispute the charges with the card issuer or bank that handled the payment. Act promptly: credit-card billing-error deadlines and bank-transfer protections depend on the payment type and timing. A bank stop-payment order does not, by itself, cancel a service contract.
1. Confirm and document the cancellation
Identify the company that actually runs the subscription. The name on your statement may be a billing company or a descriptor that differs from the service’s brand. Check the account, receipt, or the service’s cancellation instructions to work out whom to contact.
Follow the company’s cancellation steps and keep a record of what you did. The FTC advises consumers to keep a copy of the cancellation request, along with notes about conversations and how and when they cancelled. Save confirmation emails, screenshots, letters, and relevant account pages. Note the cancellation date and, if you called, the date, number, and what was said.
2. Ask the company to stop billing and address charges already taken
Contact the company in writing when possible. State when and how you cancelled, identify each later transaction by date and amount, and ask the company to stop future billing and refund charges made after cancellation. Keep your message factual and request written confirmation that billing has stopped.
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Save a copy of your message and any reply. A charge made after cancellation is not automatically guaranteed to be refunded; keep pursuing the payment-provider dispute if the company does not resolve it.
3. Choose the dispute route for the payment method
| Payment type | What to do | Important distinction |
|---|---|---|
| Credit card | Dispute the post-cancellation charge with the card issuer and send written notice for a billing error. | For the federal credit-card billing-error process, send written notice within 60 calendar days after the charge appeared on the statement. |
| Debit card | Contact the card issuer and use its dispute process. Provide cancellation records and identify the transaction as a recurring charge taken after cancellation. | Do not assume that credit-card billing-error procedures apply identically to a debit-card transaction. |
| Automatic debit from a bank account | Revoke authorization for future debits with the company, then ask your bank or credit union about stopping payment. | Stopping the debit does not cancel the underlying service contract or any amount you still owe. |
| Transaction you never authorized | Tell the card issuer or bank promptly and describe accurately what happened. | Unauthorized-use and electronic-transfer rules differ from a merchant continuing to bill after a cancellation. |
Credit-card billing errors
Contact the card company right away using its online dispute process or the number on the card. For the federal credit-card billing-error process, also send written notice to the issuer’s billing-inquiries or billing-disputes address within 60 calendar days after the charge appeared on your statement. That address may be different from the address for payments. The CFPB recommends keeping copies of your notice and supporting records. A charge you already paid may still be disputed.
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The FTC recommends following up in writing. Certified mail with a return receipt is one optional way to document delivery; it is not a universal legal requirement. Use the issuer’s stated process and keep proof of what you sent and when.
Debit-card disputes
Contact the card issuer promptly and follow its dispute process. Explain that the merchant charged you after you cancelled, give the cancellation date, and provide the confirmation or correspondence you have. Ask the issuer what information it needs and whether it has deadlines or steps specific to your transaction.
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4. If the company debits your bank account
Write to the company stating that you revoke authorization for future automatic debits. Separately, ask your bank or credit union how and when to place a stop-payment order; the institution may charge a fee. Keep copies of the revocation and your bank instructions, and report any debit that occurs after you revoked authorization.
Stopping automatic withdrawals only addresses the payment method. It does not itself cancel the subscription or settle a valid amount owed under the service contract. If you still owe money, you may need to address it with the company using another payment method.
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If a bank-account transfer was genuinely unauthorized—not simply a charge by a merchant you had authorized before cancelling—notify the bank or credit union immediately. The CFPB says the institution generally has ten business days after notice to investigate initially, and reporting deadlines can affect available protections. Give the bank an accurate account of how the transfer occurred.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.5. Manage a credit-card dispute while it is under review
For a written credit-card billing-error complaint, FTC guidance says the issuer generally must acknowledge it within 30 days and resolve it within 90 days. During the investigation, you may withhold the disputed amount and related charges, but pay the undisputed portion of the bill on time. If the issuer decides you owe the amount, it must explain why and state what is due and when. Ask the issuer how to handle your account while the review is open.
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6. Escalate if the billing continues
If you have trouble cancelling a subscription or are charged for one you did not agree to, the FTC directs consumers to ReportFraud.ftc.gov and their state attorney general. Keep the merchant correspondence, cancellation proof, statements, and issuer or bank case records together in case you need to explain the timeline.
Federal agency guidance does not resolve every state-law right, contract term, card-network deadline, or dispute outcome. For advice about a particular contract or state-specific remedy, consult your state consumer-protection resources or a qualified adviser.
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