The Home Office’s Emergency Services Network (ESN) User Services procurement, reference C18116, is no longer an open tender: IBM United Kingdom Limited won the contract on 16 December 2024. The award record lists a total value of £1.362 billion and a contract end date of 31 December 2031. The work covers integration and support for a future emergency communications system—not simply the supply of phones.
What was the tender for?
The original Find a Tender notice, titled “User Services for Emergency Services Network (ESN),” was issued by the Secretary of State for the Home Department. It described ESN as a future replacement for Airwave as the main critical communications system for first responders across Great Britain. The notice referred to more than 300,000 emergency-service users; that is the figure given in the historical tender notice, not a current audited count. Read the original C18116 notice.
User Services is a managed-service role within the programme. It brings together system integration, interfaces and testing, public-safety communications and applications, management of user devices, customer support and service management. The award description says the service is intended for police, fire and rescue, ambulance services and future users.
Who won, and what is the contract value?
Contracts Finder records IBM United Kingdom Limited as the supplier, with an award and start date of 16 December 2024 and a contract end date of 31 December 2031. The published total contract value is £1,362,000,000. That is the value recorded for the contract, not a statement of how much has already been spent or paid. View the Contracts Finder award record.
#1 Best Overall
- 【Reliable 𝗡𝗢𝗔𝗔/𝗔𝗠/𝗙𝗠 Reception with Clear Sound】With a high-sensitivity signal chip, noise-reduction circuitry, and an extended antenna, the radio ensures 𝗳𝗮𝘀𝘁, 𝘀𝘁𝗮𝗯𝗹𝗲 𝗿𝗲𝗰𝗲𝗽𝘁𝗶𝗼𝗻 across NOAA FM AM bands. Whether you're sheltering during a storm or camping off the grid, you'll hear every update loud and clear.
- 【𝗛𝗶𝗴𝗵-𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗦𝗼𝗹𝗮𝗿 𝗖𝗵𝗮𝗿𝗴𝗶𝗻𝗴 with Extra-Large Panel】The solar radio features a massive 8500mm² high-efficiency monocrystalline solar panel—over 4× larger than typical 2000mm² decorative polysilicon panels on the market. The expansive panel captures significantly more sunlight, delivering faster charging even in low-light conditions. Perfect for camping, power outages, and off-grid emergencies.
- 【𝗛𝗶𝗴𝗵-𝗧𝗼𝗿𝗾𝘂𝗲 𝗖𝗿𝗮𝗻𝗸 𝗣𝗼𝘄𝗲𝗿 for Fast Effortless Charging】With an upgraded internal generator—featuring a larger copper coil and reinforced magnet, the hand crank emergency radio delivers nearly 2× the charging efficiency of standard models. The extended crank arm offers smooth, low-effort rotation, letting you power up the radio or your phone in just 3 minutes when other sources fail. A must-have for your bug-out bag, survival kit, or emergency backpack.
- 【𝗧𝗿𝘂𝗲 𝟭𝟮𝟬𝟬𝟬𝗺𝗔𝗵 Power Capacity That Lasts】 Unlike inflated claims, the emergency crank radio is powered by a real 12000mAh lithium battery that keeps your gear running when you need it most. Whether you’re charging your phone or keeping the radio and lights on for days, you’ll have dependable energy throughout storms, blackouts, or outdoor adventures.
- 【Versatile Emergency Flashlight & Soft Reading Light】The noaa am fm radio includes a powerful flashlight that casts a focused beam up to 260 feet, perfect for dark trails, tents, or emergency navigation. Flip up the frosted reading lamp to enjoy a soft, warm glow that’s easy on the eyes. Both LED lights offer two brightness levels to match your needs—whether for safety or comfort.
The award notice describes the intended scale as more than 300,000 frontline users relying on ESN, with devices in 45,000 vehicles, 66-plus aircraft and more than 100 control rooms. These are award-notice figures, not independently verified live totals. See the award notice particulars.
How User Services fits into ESN
ESN is intended to carry emergency responders’ voice, video and data over 4G and 5G mobile networks. The Home Office’s summary business case, published on 27 July 2026, describes a multi-supplier structure with two core roles:
Rank #2
- AUTOMATIC NOAA WEATHER ALERT RADIO - This weather alert radio may save your life! Especially important at night while you are sleeping! It auto-scans for emergency and weather alerts when you turn the device on or in standby mode，and alert you if any emergency warning is issued. No need to listen to the weather broadcast all day and night. Getting an NOAA alert about impending weather threats gives you a heads-up that bad weather is on the way, so you can prepare or even evacuate if necessary.
- LARGE HD LCD DISPLAY - A must weather radio with a large HD LCD display screen and digital tuning, you can see the battery level and current tuning frequency, which can provide reliable AM/FM/SW/WB reception, and accurately pick your favorite channel. Press on "Tune+" or "Tune-" to auto-scan and easily find your favorite show. Long press on the "Dimmer" button to turn off the backlit LCD screen and enter the power-saving mode.
- 6-WAY CHARGING OPTIONS - An NOAA Weather radio with multiple charging backup options is the ideal choice. 6-way charging options including a built-in rechargable backup battery, an AC adapter, DC 5V USB input,hand-crank, solar panel, and 3 AAA batteries(not included in packing), which is more powerful and reliable, which can provide instant, automatic, around-the-clock messages regarding weather alerts.
- EMERGENCY RADIO & SOS ALARM - When hurricanes, tornadoes, earthquakes, flooding, or other emergencies may occur, an NOAA alert radio can provide life-saving information. A built-in super-bright 3W flashlight and 2.5W reading lamp are critical if the power outage. It also includes a USB connector used to charge your USB-enabled smart devices for communication. Simply press the SOS button that activated a loud alert partnered with an eye-catching flashing red light for emergency assistance.
- PORTABLE RADIO & HEADPHONE JACK - This portable radio is small, light, and IPX3 water-resistant, only 1.2LB, measures: 6.8×3.7×2.9 inches, which is easier to carry with you anywhere. Includes a 3.5 mm headphone jack, allowing you to listen to the weather broadcast at night without disturbing your travel buddies. Weather alerts are beneficial during outdoor adventures like fishing, camping, and hiking, can keep you well-prepared for severe weather and stay safe.
| Role | Supplier named by the Home Office | Main responsibility |
|---|---|---|
| Mobile Services | EE/BT | Mobile network coverage and connectivity. |
| User Services | IBM | Integration of service components, user-facing capabilities and applications, device management, customer support and service management. |
The wider delivery ecosystem also includes air-to-ground services, device frameworks, wide-area connectivity, control-room solutions, testing and training. User Services therefore connects and supports the parts responders and control rooms will use; it is distinct from the mobile-network contract. Read the Home Office summary business case.
When is ESN expected to replace Airwave?
In a parliamentary answer dated 2 December 2025, Home Office minister Sarah Jones said early adoption of a service-ready solution was on track for early 2028, with full transition from Airwave targeted by the end of 2029. These were the government’s reported targets on that date, not confirmation that either milestone has since been achieved. The Home Office’s stated approach is a phased, piloted transition, retaining Airwave until shutdown can be done safely. Read the minister’s parliamentary answer.
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Rank #3
- [7400mWh (2000mAh) POWER BANK WILL KEEP DEVICES POWERED] The FosPower FOSPWB-2376 emergency radio incorporates a 7400mWh (2000mAh) power bank capable of providing emergency power to any small tablet or phone.
- [3 POWER SOURCES POWER WHEN YOU NEED IT] Use the emergency weather radio's 3 power sources when you need a boost of power or need to recharge the radio. The radio's crank lever and solar panel are both capable of regenerating enough power to keep the radio, lights, and SOS alarm ready to go when you need it most. AAA Batteries ensure you have power when not able to regenerate power.
- [2 LIGHT SOURCES ALWAYS POWERED] The emergency crank radio can also provide light. The 4 LED reading light and 1W flashlight provides enough output to keep you and your loved ones out of the dark in an emergency situation.
- [NOAA EMERGENCY WEATHER BROADCAST ACCESS] The radio will dependably receive up to the second emergency weather forecasts and emergency news broadcasts from NOAA and AM/FM stations.
- [LIMITED LIFETIME WARRANTY] Includes a Limited Lifetime Warranty. Please visit FosPower's website for more information.
In the same answer, Jones reported that 987 of 1,047 additional masts were complete and operationally live as of 2 December 2025. She said the programme’s priority was balancing credible plans that build user confidence with delivering ESN quickly and safely enough to enable Airwave’s shutdown. The mast figure and timetable are dated programme updates, not evidence of a completed migration.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Is ESN a phone service for consumers?
No. The procurement concerns a specialist public-safety communications service and its managed integration, devices and support. The Home Office overview discusses handset options, a fixed vehicle device and a SIM-only offer for vehicle modems and data-only devices, but it does not establish that ordinary consumer phones or accessories are compatible with ESN. See the Home Office ESN overview.
Quick Recap
Best Value
- 【Reliable 𝗡𝗢𝗔𝗔/𝗔𝗠/𝗙𝗠 Reception with Clear Sound】With a high-sensitivity signal chip, noise-reduction circuitry, and an extended antenna, the radio ensures 𝗳𝗮𝘀𝘁, 𝘀𝘁𝗮𝗯𝗹𝗲 𝗿𝗲𝗰𝗲𝗽𝘁𝗶𝗼𝗻 across NOAA FM AM bands. Whether you're sheltering during a storm or camping off the grid, you'll hear every update loud and clear.
- 【𝗛𝗶𝗴𝗵-𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝗰𝘆 𝗦𝗼𝗹𝗮𝗿 𝗖𝗵𝗮𝗿𝗴𝗶𝗻𝗴 with Extra-Large Panel】The solar radio features a massive 8500mm² high-efficiency monocrystalline solar panel—over 4× larger than typical 2000mm² decorative polysilicon panels on the market. The expansive panel captures significantly more sunlight, delivering faster charging even in low-light conditions. Perfect for camping, power outages, and off-grid emergencies.
- 【𝗛𝗶𝗴𝗵-𝗧𝗼𝗿𝗾𝘂𝗲 𝗖𝗿𝗮𝗻𝗸 𝗣𝗼𝘄𝗲𝗿 for Fast Effortless Charging】With an upgraded internal generator—featuring a larger copper coil and reinforced magnet, the hand crank emergency radio delivers nearly 2× the charging efficiency of standard models. The extended crank arm offers smooth, low-effort rotation, letting you power up the radio or your phone in just 3 minutes when other sources fail. A must-have for your bug-out bag, survival kit, or emergency backpack.
- 【𝗧𝗿𝘂𝗲 𝟭𝟮𝟬𝟬𝟬𝗺𝗔𝗵 Power Capacity That Lasts】 Unlike inflated claims, the emergency crank radio is powered by a real 12000mAh lithium battery that keeps your gear running when you need it most. Whether you’re keeping the radio and lights on for days, you’ll have dependable energy throughout storms, blackouts, or outdoor adventures.
- 【Versatile Emergency Flashlight & Soft Reading Light】The noaa am fm radio includes a powerful flashlight that casts a focused beam up to 260 feet, perfect for dark trails, tents, or emergency navigation. Flip up the frosted reading lamp to enjoy a soft, warm glow that’s easy on the eyes. Both LED lights offer two brightness levels to match your needs—whether for safety or comfort.
Rank #4
- NOAA Weather Scan & Alert - This emergency weather alert radio features S.A.M.E localized programming and alert you to over 60 kinds of weather hazards and emergencies. NOAA Weather Scan will automatically alert you of events.
- S.A.M.E Localized Programming - The Specific Area Message Encoding (S.A.M.E.) allows the user to enter a code that is specific to your country, state, county and in some cases partial county.
- Notification Settings - Program your radio to receive weather alerts from up to 25 different counties and be alerted only when those specific counties are threatened. Color-coded alert indicators show the alert type and its severity.
- Additional Features - SAME localized programming, continuous backlighting option which keeps the LCD on, 25 programmable counties, color-coded alert indicators, alert override automatically switches to warn of impending danger.
- Experience a comprehensive range of radios from Midland, designed to keep you connected and informed. Our radios offer an array of features, including reliable real-time weather alerts, and robust two-way communication capabilities.
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