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1Fix the driver behind crashes, sound loss and screen glitches2Repair Windows errors before they cause bigger problems3Scan for outdated or missing drivers - takes under a minuteIf your Airbnb home host says they can’t accommodate your stay, ask the host to cancel the reservation through Airbnb—don’t cancel it for them. Then check Airbnb’s cancellation email and choose whether to rebook or receive a refund. For a host cancellation before check-in, Airbnb says you’re entitled to a full refund; rebooking help may be available, but a replacement isn’t guaranteed.
What to do first when your host cancels
- Keep the cancellation attributed to the host. If the host says they can’t host you, ask them to cancel through Airbnb. Airbnb tells guests not to cancel on a host’s behalf. If the host is pressuring you to cancel—or you already canceled at their request—contact Airbnb and explain what happened.
- Check Airbnb’s cancellation email. It explains the next steps and refund information for your reservation. You can also use the reservation’s support route to contact Airbnb about your options.
- Decide whether you want a refund or help finding another place. Airbnb may help locate a similar stay based on location, amenities, availability, and comparable price. That assistance does not guarantee an available or identical replacement.
Refund and rebooking choices
For a home reservation canceled by the host before check-in, Airbnb’s policy says the guest is entitled to a full refund. If you choose not to rebook, Airbnb’s guest instructions specify a full refund, including service fees.
| Choice | What to expect |
|---|---|
| Rebook with Airbnb’s help | Airbnb may help find a similar place, considering location, amenities, availability, and comparable price. A replacement is subject to availability. |
| Receive a refund | Airbnb says the full refund for a pre-check-in host cancellation includes service fees if you choose not to rebook. |
| Use booking credit, if offered | Eligible guests may be offered Airbnb booking credit to rebook. If unused, Airbnb says the credit is automatically refunded to the original payment method after 72 hours. You can request a refund to that payment method instead. |
Airbnb says it initiates a refund once the reservation is canceled. The time it takes to appear depends on your bank or financial institution, so there is no universal arrival date.
If the host cancels after check-in or the stay has another serious problem
For a disruption during a stay, Airbnb may provide a full or partial refund and rebooking assistance, depending on the circumstances. Under its Rebooking and Refund Policy for Homes, contact Airbnb or the host within 72 hours after discovering a covered Reservation Issue. Keep relevant evidence, such as photos, video, or the host’s written confirmation.
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The policy’s covered issues include a host cancellation before check-in, inability to access the accommodation, an uninhabitable home at check-in, and a material difference from the listing. Examples of material differences include an inaccurate accommodation type or room count, undisclosed people or pets, or an advertised feature that is materially absent or not functioning. The outcome depends on factors such as the issue’s severity and effect on the stay, the portion of the reservation affected, whether you leave, mitigating circumstances, and the strength of the evidence.
What Airbnb’s protection does—and does not—mean
AirCover for guests is included with every Airbnb home booking. Airbnb describes support for a host cancellation before check-in, trouble reaching the host about a problem, and a listing that significantly differs from its description when the host cannot resolve the issue. Depending on the circumstances, assistance may mean help finding a similar place or a full or partial refund, including service fees, if no similar place is available or you prefer not to rebook. This is support under Airbnb’s stated terms, not a promise of a particular replacement or outcome.
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Does the same advice apply to services and experiences?
The refund and rebooking guidance here concerns Airbnb home reservations. Airbnb says a host cancellation of a service or experience before its start time results in a full refund, but the home-reservation rebooking details should not be assumed to apply to those categories. See Airbnb’s home-reservation cancellation guidance for the steps relevant to a canceled home booking.
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