Zendesk AI Agents comparisons
Zendesk AI Agents is compared head-to-head with Salesforce Agentforce, LivePerson Conversational Cloud and Freshworks Freddy AI Agent and more: 6 head-to-heads in AI Customer Service Agents, each with the specs and prices we checked.
Zendesk AI Agents head-to-head
- Zendesk AI Agents vs Salesforce Agentforce
- Zendesk AI Agents vs LivePerson Conversational Cloud
- Zendesk AI Agents vs Freshworks Freddy AI Agent
- Zendesk AI Agents vs Pega Customer Service
- Zendesk AI Agents vs Sprinklr AI Customer Service
- Zendesk AI Agents vs Genesys Cloud Agentic Virtual Agent
Zendesk AI Agents vs each of them
| # | Tool | Free plan | Paid from | Supported channels | Workflow actions | Human handoff | Voice support | Score |
|---|---|---|---|---|---|---|---|---|
| 3 | Zendesk AI Agents | No | $19/seat/mo | social, web, mobile, voice, email, messaging | Yes | Yes | Yes | 9.1 |
| 1 | Salesforce Agentforce | Yes | $5/user/mo | 9.3 | ||||
| 4 | LivePerson Conversational Cloud | Web messaging, app messaging, RCS, SMS, Apple Messages for Business, WhatsApp, voice, email, Facebook Messenger, Instagram, LINE, WeChat, Viber, KakaoTalk | Yes | Yes | Yes | 9.0 | ||
| 5 | Freshworks Freddy AI Agent | No | $29/seat/mo | Email, web chat, WhatsApp, Facebook, Instagram, and other social messaging channels | Yes | Yes | No | 8.9 |
| 6 | Pega Customer Service | Telephone (inbound and outbound), web and mobile chat, email, web self-service, fax, white mail; messaging integrations include WhatsApp and SMS | Yes | Yes | Yes | 8.8 | ||
| 7 | Sprinklr AI Customer Service | No | Voice, social media, messaging, WhatsApp, live chat, SMS, email, and online communities | Yes | Yes | Yes | 8.7 | |
| 8 | Genesys Cloud Agentic Virtual Agent | No | $75/user/mo | Voice, digital channels | Yes | Yes | Yes | 8.6 |
Compare Zendesk AI Agents with any AI customer service agent
These are the matchups our editors wrote up. The compare tool pairs Zendesk AI Agents with any other product in AI Customer Service Agents — and up to four at once — from the same checked specs.
Compare Zendesk AI Agents with any tool side by side →
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Our full Zendesk AI Agents verdict, pricing and fact sheet →
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Compared by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update