Xima Workforce Management
Xima Workforce Management: Core voice-center forecasting, scheduling, and adherence in a quote-priced add-on. Ranked #18 of 21 in Customer Service Workforce Management Software by our editors (7.6/10); pricing: Pricing on request; best for voice contact centers needing core WFM reporting.
At a glance
- Editor score7.6 / 10
- PricingPricing on request
- Best forVoice contact centers needing core WFM reporting
- Free planNo
- Volume forecastingYes
- Founded2007 · South Jordan, Utah, United States
- Facts checked23 Sep 2026
Where it wins
- Forecasts call volume against availability and service-level targets
- Combines scheduling, adherence, attendance, and absence tracking
- Dashboards, KPI tracking, alerts, and contact-center reporting
Where it doesn't
- Workforce Management is an add-on license, not a standalone plan
- Quote-based pricing makes costs dependent on a sales quote
- Focuses on voice rather than multiple support channels
Our verdict on Xima Workforce Management
Xima Workforce Management is a cloud, web-based add-on for contact centers. It is aimed at managers and supervisors who need to forecast voice demand, plan staffing, and track how schedules are followed. Xima Software says forecasts use historical call data, agent availability, anticipated volume, and service-level targets. That makes the product relevant to teams whose workforce planning centers on voice operations, whether they are small, mid-market, or enterprise organizations.
The feature set brings together the main stages of day-to-day workforce management: forecasting, staffing-level planning, agent scheduling, real-time schedule adherence, and attendance tracking for time and absences. Dashboards, KPI tracking, automated alerts, reporting, and data visualization give supervisors ways to review contact-center metrics and respond to operational changes. The emphasis is on planning and visibility for voice teams; buyers looking for a broader set of support channels should assess whether that voice focus fits their operation. API access is listed, but the supplied product information does not describe integrations or ecosystem connections in detail.
According to the vendor’s pricing page, Workforce Management is an add-on license priced by quote, and prospective buyers are directed to request a quote. It should therefore be evaluated as part of a contact-center suite rather than against the listed prices of other Xima contact-center plans. Xima lists support by email, phone, and documentation, with 24/7 support. Choose it if core voice forecasting, schedule management, adherence, and reporting are the requirements and a quoted add-on fits your purchasing process. Consider alternatives if you need transparent standalone WFM pricing or workforce management across channels beyond voice.
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Xima Workforce Management pricing
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Xima Workforce Management fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Volume forecasting | Yes |
| Agent scheduling | Yes |
| Intraday management | Not verified |
| Adherence tracking | Yes |
| Channels supported | voice |
| Staffing interval | Not verified |
| API access | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Phone, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Pricing | Pricing on request (source) |
| Website | ximasoftware.com |
| Facts checked | 23 Sep 2026 |
Alternatives to Xima Workforce Management
- Verint Workforce ManagementA broad workforce management suite for complex, omnichannel service operations.9.3
- Aspect WorkforceAdvanced forecasting and scheduling for complex, large-scale contact centers.9.2
- NiCE Workforce ManagementBroad contact-center WFM with AI forecasting, optimization, adherence, and employee self-service.9.1
See all Xima Workforce Management alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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