Xima Workforce Management review
Core voice-center forecasting, scheduling, and adherence in a quote-priced add-on.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Xima Workforce Management is a cloud, web-based add-on for contact centers. It is aimed at managers and supervisors who need to forecast voice demand, plan staffing, and track how schedules are followed. Xima Software says forecasts use historical call data, agent availability, anticipated volume, and service-level targets. That makes the product relevant to teams whose workforce planning centers on voice operations, whether they are small, mid-market, or enterprise organizations.
The feature set brings together the main stages of day-to-day workforce management: forecasting, staffing-level planning, agent scheduling, real-time schedule adherence, and attendance tracking for time and absences. Dashboards, KPI tracking, automated alerts, reporting, and data visualization give supervisors ways to review contact-center metrics and respond to operational changes. The emphasis is on planning and visibility for voice teams; buyers looking for a broader set of support channels should assess whether that voice focus fits their operation. API access is listed, but the supplied product information does not describe integrations or ecosystem connections in detail.
According to the vendor’s pricing page, Workforce Management is an add-on license priced by quote, and prospective buyers are directed to request a quote. It should therefore be evaluated as part of a contact-center suite rather than against the listed prices of other Xima contact-center plans. Xima lists support by email, phone, and documentation, with 24/7 support. Choose it if core voice forecasting, schedule management, adherence, and reporting are the requirements and a quoted add-on fits your purchasing process. Consider alternatives if you need transparent standalone WFM pricing or workforce management across channels beyond voice.
Xima Workforce Management pros and cons
- Where it wins
- Forecasts call volume against availability and service-level targets
- Combines scheduling, adherence, attendance, and absence tracking
- Dashboards, KPI tracking, alerts, and contact-center reporting
- Where it doesn't
- Workforce Management is an add-on license, not a standalone plan
- Quote-based pricing makes costs dependent on a sales quote
- Focuses on voice rather than multiple support channels
Xima Workforce Management fact sheet, pricing and score →
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