Viewabo review
A focused visual-support tool for guiding customers through physical-product issues.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Viewabo is a browser-based visual support platform for product, hardware, field-service, warranty, installation, and technical support teams. Agents send a customer a link and can view live video from the customer’s smartphone camera without requiring an app or account. Sessions work across web, iOS, and Android, making the product suited to situations where seeing the physical issue matters more than exchanging written instructions.
Pricing is based on usage rather than seats, and every self-service plan includes unlimited seats. Starter costs $79 per month when billed annually, or $99 per month with monthly billing, and includes 50 sessions per month plus 90 days of recording retention. Growth costs $2388 per year or $249 per month and raises usage to 150 sessions per month with 180 days of retention. Scale costs $4788 per year or $499 per month, includes 500 sessions per month, and retains recordings for 365 days. The published plans show a 14-day trial with 10 sessions and no credit card requirement.
The product’s strongest fit is visual diagnosis: agents can guide a customer’s view with a shared cursor, freeze the stream with pause mode, capture snapshots, add rectangular on-screen annotations, and communicate with two-way audio. Automatic recording supports later review, while downloads and secure share links help teams distribute session records. Viewabo should suit organizations that troubleshoot physical products or assess whether an on-site visit is necessary. Teams seeking a wider support suite or a broader workflow focus may prefer a different category of tool.
Viewabo pros and cons
- Where it wins
- Live smartphone video without requiring a customer app or account
- Cursor guidance, snapshots, annotations, pause mode, and two-way audio
- Automatic recordings with downloads and secure sharing
- Where it doesn't
- No free plan is available
- The 14-day trial is limited to 10 sessions
- The product is focused on visual support rather than broader support workflows
Viewabo fact sheet, pricing and score →
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