Utilmate review
Broad utility billing coverage with a 60-day trial and contact-sales pricing.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Utilmate is a cloud-based utility billing and customer management platform for utility providers, billing agents, property managers, body corporates, and multifamily communities. It covers electricity, gas, hot and cold water, solar, internet or data, and shared services. Core tools include automated invoice generation, meter-reading import and validation, configurable tariffs, online payments, customer portals, property-manager reporting, credit control, collections, mobile meter-reader entry, and audit reports. It is a strong fit for organizations managing mixed utility billing across properties and customer accounts.
The published plans show three tiers, with a 60-day trial available and paid access handled through contact with sales. Starter supports up to 5 users, migration assistance for up to 100 customers, meter-read and receipt imports, and customer and billing reports. Pro raises the limit to 20 users and adds migration assistance for up to 1,000 customers, invoice payments, direct-debit setup, and a property-manager portal. Premium supports unlimited users, migration assistance for up to 5,000 customers, advanced meter-data import, API interfaces, both customer and property-manager portals, payment plans, and hardship notices. The tier structure makes the main upgrade path clear: more users, larger migrations, deeper data handling, and broader portal and payment administration.
Utilmate’s ecosystem is practical for billing operations. Integrations include Xero, Buildium, Ezidebit, Stripe, Stratapay, GoCardless, and Bing Mail, while API interfaces are included in Premium. Its rate-management support includes time-of-use and custom sub-tariffs, and its mixed billing model covers several utility types in one system. Choose Utilmate if you need broad utility coverage, property-manager workflows, payment collection, and a trial before committing. Consider an alternative if you need published plan pricing or a platform beyond the web.
Utilmate pros and cons
- Where it wins
- Supports electricity, gas, water, solar, telco, and shared services
- Includes tariffs, meter validation, payments, portals, and collections
- Offers a verified 60-day trial plus Xero, Stripe, and GoCardless integrations
- Where it doesn't
- Paid plans require contact with sales
- Starter is limited to 5 users
- The web platform may not suit teams needing a native mobile app
Utilmate fact sheet, pricing and score →
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