unitQ Support QA
unitQ Support QA: Scores agent and bot interactions across support channels, with custom scorecards and trend analysis. Ranked #35 of 60 in Customer Service QA Software by our editors (5.8/10); pricing: Pricing on request; best for teams assessing agent and bot quality together.
At a glance
- Editor score5.8 / 10
- PricingPricing on request
- Best forTeams assessing agent and bot quality together
- Automated scoringYes
- Facts checked4 Oct 2026
Where it wins
- Scores support interactions against custom agent and bot scorecards
- Analyzes voice, chat, email, messaging, IVR, and bot interactions
- Connects agent and bot behaviors to CSAT, escalations, retention, and revenue
Where it doesn't
- Pricing requires contacting sales
- Automated selection of interactions for human review is not stated
- Named integrations are limited to a listed set of eight
Our verdict on unitQ Support QA
unitQ Support QA analyzes support conversations across channels for teams that need to assess both human agents and bots. Its AI scores interactions against custom scorecards, monitors agent process adherence, and flags issues such as missed steps, incorrect resolutions, tone problems, failed bot intents, fallback loops, and incomplete handoffs. The product is web-based and cloud-deployed, with a stated fit for mid-market and enterprise teams. Its scope is most relevant when quality review needs to cover both agent handling and automated support rather than only one side.
The product's channel coverage spans voice, chat, email, messaging, IVR, and bots. Teams can use its quality trend and anomaly analysis to spot recurring problems across those channels, then relate agent and bot behaviors to CSAT, escalations, retention, and revenue. It also supports coaching opportunities through identification of handling issues and process adherence. Named integrations include Zendesk, Salesforce, Amazon Connect, Freshchat, Freshdesk, Dialpad, Ada, and Aisera, giving buyers a concrete set of service and automation systems to compare with their environment. The listed integrations are relevant to support operations, but buyers should check fit against their own systems.
According to the vendor's product page, prospective customers can request a demo; according to its pricing page, the model is contact sales rather than a published tier structure. Teams should weigh that sales-led route against their need for cross-channel QA, since the listed product information does not describe automated selection of interactions for human review. unitQ Support QA is a stronger fit for organizations evaluating agents and bots together and tying quality signals to operational outcomes. Teams looking only for a narrow agent scorecard workflow, or requiring automatic sampling for human review, may prefer to compare alternatives before committing.
unitQ Support QA pricing
unitQ Support QA fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Automated scoring | Yes |
| Automated sampling | Not verified |
| Custom scorecards | Yes |
| Agent coaching | Yes |
| QA analytics | Yes |
| Interaction channels | Multichannel |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR |
| Support | |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 8 integrations: Zendesk, Salesforce, Amazon Connect, Freshchat, Freshdesk, Dialpad … See all → |
| Pricing | Pricing on request |
| Website | unitq.com |
| Facts checked | 4 Oct 2026 |
unitQ Support QA integrations
unitQ Support QA lists 8 integrations on its own site.
- Zendesk
- Salesforce
- Amazon Connect
- Freshchat
- Freshdesk
- Dialpad
- Ada
- Aisera
See all unitQ Support QA integrations →
Alternatives to unitQ Support QA
- NiCE Quality ManagementAutomates omnichannel interaction scoring and coaching for enterprise contact centers.9.4
- Verint Quality ManagementOmnichannel QA with automated scoring, screen review and coaching for larger contact centers.9.3
- Zoom Quality ManagementA Zoom-centered QA add-on for automated scoring, interaction analytics, and coaching.9.2
See all unitQ Support QA alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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