UnionWork CaseFlow
UnionWork CaseFlow: A focused case tracker that calculates CBA milestones and keeps deadlines visible. Ranked #8 of 23 in Grievance Management Software by our editors (7.8/10); pricing: Paid; best for small unions tracking CBA-based grievance deadlines.
At a glance
- Editor score7.8 / 10
- PricingPaid
- Best forSmall unions tracking CBA-based grievance deadlines
- Free planNo
- Paid from$50/mo
- Facts checked24 Sep 2026
Where it wins
- Calculates CBA milestones and deadlines from a trigger date
- Tracks assignments, status, urgency, reminders, and activity history
- Monthly plan includes all case types, JSON backup, and restore
Where it doesn't
- No free plan; the published monthly plan starts at $50
- Case assignments are manual
- Available on the web only
Our verdict on UnionWork CaseFlow
UnionWork CaseFlow is grievance and case management software for union locals and their representatives. It covers grievances, party grievances, adverse actions, suspensions, performance cases, and reasonable-accommodation cases. Its clearest fit is a small union that needs CBA-based milestone tracking alongside case assignments, status, and deadline visibility, rather than a general-purpose case system.
The workflow centers on entering a trigger date so CaseFlow can calculate collective-agreement milestones and deadlines. Milestone cards show deadlines, responsible parties, and status; a dashboard surfaces urgency and overdue alerts, while a unified calendar brings deadlines and reminders together. The timestamped activity log provides an audit trail, and document links can be attached to cases. The vendor says case data is stored on the user's computer and the software works in a modern browser. That combination is suited to locals that need a structured record of case progress; assignments remain manual, so teams looking for automatic routing may prefer another tool.
According to the vendor's pricing page, the Monthly plan costs $50 per month and includes full CaseFlow access, all case types, milestone cards and reminders, document links, a 14-step training library, and JSON backup and restore. Annual costs $600 per year and adds priority email support, early access to new features, and a dedicated onboarding call. The Multi-Local / Enterprise plan includes multiple local or chapter access, volume pricing, dedicated account support, and custom CBA configuration. CaseFlow is cloud deployed and web-only. Small locals with a single local's workflow and CBA deadlines in focus should consider it; organizations needing automated assignments or broader platform availability should look elsewhere.
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UnionWork CaseFlow pricing
All 3 UnionWork CaseFlow plans and prices →
UnionWork CaseFlow fact sheet
| Free plan | No |
|---|---|
| Paid from | $50/mo |
| Anonymous reporting | Not verified |
| Case assignment | Manual |
| Escalation rules | Not verified |
| Case status tracking | Yes |
| Audit trail | Yes |
| Reports and exports | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Support | |
| Built for | Small business, Mid-market (editorial estimate) |
| Pricing | Paid (source) |
| Website | unionworkcaseflow.com |
| Facts checked | 24 Sep 2026 |
Alternatives to UnionWork CaseFlow
- Tyler Labor Relations Case ManagementA public-sector case system for tracking labor claims and grievances through resolution.9.1
- HR AcuityA centralized case and investigation platform for employee-relations teams.8.8
- Civica Complaints ManagementA configurable cloud case-management system for formal complaints and escalations.8.6
See all UnionWork CaseFlow alternatives →
UnionWork CaseFlow vs the competition
- UnionWork CaseFlow vs Tyler Labor Relations Case Management
- UnionWork CaseFlow vs HR Acuity
- UnionWork CaseFlow vs Civica Complaints Management
- UnionWork CaseFlow vs AllVoices HR Case Management
- UnionWork CaseFlow vs eMembership
- UnionWork CaseFlow vs Toby
Compare UnionWork CaseFlow with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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