UnionWork CaseFlow review
A focused case tracker that calculates CBA milestones and keeps deadlines visible.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
UnionWork CaseFlow is grievance and case management software for union locals and their representatives. It covers grievances, party grievances, adverse actions, suspensions, performance cases, and reasonable-accommodation cases. Its clearest fit is a small union that needs CBA-based milestone tracking alongside case assignments, status, and deadline visibility, rather than a general-purpose case system.
The workflow centers on entering a trigger date so CaseFlow can calculate collective-agreement milestones and deadlines. Milestone cards show deadlines, responsible parties, and status; a dashboard surfaces urgency and overdue alerts, while a unified calendar brings deadlines and reminders together. The timestamped activity log provides an audit trail, and document links can be attached to cases. The vendor says case data is stored on the user's computer and the software works in a modern browser. That combination is suited to locals that need a structured record of case progress; assignments remain manual, so teams looking for automatic routing may prefer another tool.
According to the vendor's pricing page, the Monthly plan costs $50 per month and includes full CaseFlow access, all case types, milestone cards and reminders, document links, a 14-step training library, and JSON backup and restore. Annual costs $600 per year and adds priority email support, early access to new features, and a dedicated onboarding call. The Multi-Local / Enterprise plan includes multiple local or chapter access, volume pricing, dedicated account support, and custom CBA configuration. CaseFlow is cloud deployed and web-only. Small locals with a single local's workflow and CBA deadlines in focus should consider it; organizations needing automated assignments or broader platform availability should look elsewhere.
UnionWork CaseFlow pros and cons
- Where it wins
- Calculates CBA milestones and deadlines from a trigger date
- Tracks assignments, status, urgency, reminders, and activity history
- Monthly plan includes all case types, JSON backup, and restore
- Where it doesn't
- No free plan; the published monthly plan starts at $50
- Case assignments are manual
- Available on the web only
UnionWork CaseFlow fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update