Turnella
Turnella: A focused free option for interval forecasting, staffing models, and roster planning. Ranked #17 of 24 in Call Center Workforce Management Software by our editors (7.6/10); pricing: Free plan; best for free forecasting and roster planning.
At a glance
- Editor score7.6 / 10
- PricingFree plan
- Best forFree forecasting and roster planning
- Free planYes
- Facts checked20 Sep 2026
Where it wins
- Free interval forecasting with channel-specific staffing models
- Skills-based roster planning with availability and time-off rules
- What-if analysis plus labour cost and coverage reporting
Where it doesn't
- Focused on planning rather than live adherence management
- Agent self-service is outside its stated focus
- Browser-based access only
Our verdict on Turnella
Turnella is browser-based workforce planning software for contact centres and other demand-driven operations. It is aimed at small and mid-sized teams that have outgrown spreadsheets but do not need an enterprise WFM implementation. Workflows cover voice, live chat, email, tickets, back office, and 24/7 voice planning, with support for both contact-centre and broader operational demand planning.
Its free early-access plan is the clearest reason to consider it. The planning workflow starts with historical workload data and interval-level demand forecasts using volume, trends, day-of-week patterns, and intraday profiles. Channel-specific models include Erlang C, chat concurrency, and backlog flow. Teams can then create shift templates, compare scheduled agents with required coverage, and plan rosters around availability, time off, contracted hours, roles, rates, and skills. What-if scenarios cover AHT, hiring, and service-level assumptions, while cost-per-contact, FTE, labour cost, and coverage analysis add financial context.
Turnella also fits teams that need to connect planning with an existing service stack. Integrations include Genesys, Zendesk, Freshdesk, Five9, Twilio Flex, and Intercom, alongside ACD, CRM, and ticketing systems. CSV, Excel, and calendar schedule exports support downstream workflows. The product is a strong choice for organisations prioritising forecasting, staffing analysis, and skills-based roster planning without an enterprise implementation. Teams seeking live adherence management or agent self-service should choose a broader workforce management platform instead.
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Turnella pricing
Turnella fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| Volume forecasting | Yes |
| Forecast granularity | Interval |
| Adherence tracking | Not verified |
| Intraday management | Not verified |
| Skills-based scheduling | Yes |
| Agent self-service | Not verified |
| Deployment model | Cloud |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Support | Email, Live chat, Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 9 integrations: Genesys, Zendesk, Freshdesk, Five9, Twilio Flex, Intercom … |
| Pricing | Free plan |
| Website | turnella.com |
| Facts checked | 20 Sep 2026 |
Turnella integrations
Turnella lists 9 integrations on its own site.
- Genesys
- Zendesk
- Freshdesk
- Five9
- Twilio Flex
- Intercom
- ACD systems
- CRM systems
- ticketing systems
Alternatives to Turnella
- Aspect WorkforceDeep forecasting, scheduling, and adherence tools for complex contact centers.9.4
- NiCE Workforce ManagementA broad WFM suite for complex, multi-channel contact-center operations.9.3
- Verint Workforce ManagementA broad workforce platform for enterprise teams managing voice, digital, and back-office work.9.2
See all Turnella alternatives →
Also Ranked In
Turnella is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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