TheySaid review
A lower-cost AI research platform for collecting, analyzing, and routing product feedback.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
TheySaid is a web-based feedback and user research platform for product, design, marketing, UX research, sales, and HR teams. It supports AI-moderated user testing, interviews, conversational surveys, forms, polls, and pulses. Feedback can come through shareable links, email, website embeds, in-app pop-ups, QR codes, and participant panels. Its AI can ask follow-up questions, transcribe responses, identify themes and sentiment, summarize findings, recommend actions, and create shareable clips from test sessions. It suits teams that want research and feedback collection in one product without starting at an enterprise price.
Pricing is structured across four monthly plans. Free includes 1 active AI project, 50 monthly responses, and 1 seat license. Essential costs $49 per month and raises the limit to 250 monthly responses while keeping 1 active AI project and 1 seat license. Pro costs $149 per month, with 2 active AI projects, 1000 monthly responses, and 5 seat licenses. Team costs $499 per month and adds more active AI projects, unlimited monthly responses, and multi-team management. The free plan makes it practical to assess the core workflow before paying, while Pro is the first listed tier with multiple projects and more seats.
The product’s strongest fit is AI-assisted research depth: moderation, conditional logic, voice transcription, sentiment markers, theme detection, automated summaries, recommendations, and action items cover the path from response collection to interpretation. Slack, Salesforce, HubSpot, Jira, Linear, Zendesk, and Workday integrations can connect findings with existing workflows, while web and API access support broader implementation. Teams needing a focused research and feedback tool should consider TheySaid; organizations seeking the maturity and breadth of established VoC suites may want an alternative.
TheySaid pros and cons
- Where it wins
- AI moderation adds task guidance and follow-up questions
- Voice transcription, sentiment markers, themes, and summaries
- Workflow integrations plus custom Open API workflows
- Where it doesn't
- Free and Essential plans allow only 1 active AI project
- Essential limits responses to 250 per month
- Founded in 2023, it is newer than established VoC suites
TheySaid fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update