SwarmReply
SwarmReply: A focused review-operations platform with AI replies, requests, and local visibility tools. Ranked #77 of 164 in Review Management Software by our editors (3.0/10); pricing: Paid; best for small local businesses managing reviews with AI.
At a glance
- Editor score3.0 / 10
- PricingPaid
- Best forSmall local businesses managing reviews with AI
- Free planNo
- Paid from$79/site/mo
- Request channelsEmail_and_sms
- Facts checked22 Sep 2026
Where it wins
- Automates review requests through email and SMS
- Adds AI-assisted replies with approval workflows
- Combines review tools with listing and local SEO tracking
Where it doesn't
- Review monitoring covers Google, Yelp, and Facebook
- No free plan is available
- Pricing for 100+ locations requires contacting sales
Our verdict on SwarmReply
SwarmReply is reputation management software for local businesses and small agencies, with a strong fit for owner-operated companies such as home services, healthcare, restaurants, salons, and fitness businesses. It brings review requests, NPS surveys, response management, listing synchronization, local SEO tracking, AI visibility scans, website chat, and review widgets into one cloud platform available through the web and API.
Pricing is structured around location count. The Standard plan for 1–2 locations costs $99 per location per month and includes automated review requests, NPS surveys, SEO rank tracking, AI visibility scans, and webchat and CRM integrations. Locations 3–25 cost $89 per location per month, while locations 26–99 cost $79 per location per month; both use the Standard feature set. Agencies and multi-location operators receive volume pricing, a centralized dashboard, and priority support. The published plans make SwarmReply more suitable for businesses that can tie review operations to multiple locations or broader customer communication workflows than for businesses seeking a free entry point.
Its main strength is the combination of reputation workflows and visibility tools. Automated email and SMS requests, private feedback routing through NPS surveys, AI-assisted replies with approvals, embeddable widgets, and CSV bulk campaigns cover the core review lifecycle. Integrations with Jobber, Square, HubSpot, Shopify, Mindbody, Calendly, Acuity, Stripe, Zapier, and Google Business Profile support scheduling, payments, CRM, and automation use cases. However, review monitoring is limited to Google, Yelp, and Facebook. Businesses needing broader review-source coverage should consider an alternative, while small local teams focused on these channels and AI-supported operations are the clearest fit.
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SwarmReply pricing
All 4 SwarmReply plans and prices →
SwarmReply fact sheet
| Free plan | No |
|---|---|
| Paid from | $79/site/mo |
| Review sources | Google, Yelp, Facebook |
| Request channels | Email_and_sms |
| Location limit | 2 locations |
| Monitoring alerts | Not verified |
| AI response assistance | Yes |
| Review display widgets | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Built for | Solo, Small business (editorial estimate) |
| Integrations | 10 integrations: Jobber, Square, HubSpot, Shopify, Mindbody, Calendly … See all → |
| Pricing | Paid (source) |
| Website | swarmreply.com |
| Facts checked | 22 Sep 2026 |
SwarmReply integrations
SwarmReply lists 10 integrations on its own site.
- Jobber
- Square
- HubSpot
- Shopify
- Mindbody
- Calendly
- Acuity
- Stripe
- Zapier
- Google Business Profile
See all SwarmReply integrations →
Alternatives to SwarmReply
- BirdeyeA broad review-management suite for monitoring, responding to, and promoting feedback.9.3
- ProvenExpertA broad review management platform with multichannel collection, verification, and analytics.9.1
- ReputationA broad review-management suite for multi-location organizations that need mobile workflows.8.9
See all SwarmReply alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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