SurveySense review
Email-based NPS surveys with customization, response tracking, and CRM integrations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
SurveySense is a cloud-based NPS survey tool from Marcom Robot LLC for businesses measuring customer loyalty and collecting feedback. Its step-by-step builder, templates, and appearance controls support both one-question NPS surveys and customizable multi-question surveys. Teams can send surveys through a connected mail client, then track scores in charts and dashboards, classify respondents as advocates, passives, or detractors, and receive email alerts for selected responses, scores, and ratings. Its small-business fit is clearest for teams whose feedback program can run through email.
Pricing is organized around monthly response limits. The Free plan includes 20 responses per month. Paid tiers start with Small at $16 per month with annual billing or $19 month to month, both for 125 responses. Medium provides 500 responses for $24 per month annually or $29 monthly; Large provides 2,000 for $41 annually or $49 monthly; Extra Large provides 4,000 for $66 per month with annual billing. The pricing page says annual billing includes two months free. The response caps make plan choice a practical constraint: teams should compare expected monthly volume with the tier limits before committing.
SurveySense connects survey workflows with CRM, support, and marketing systems, with named integrations including Salesforce, HubSpot, Marketo, and Mailchimp. The combination of scheduling, customization, dashboards, and real-time email alerts gives small teams core feedback collection and follow-up capabilities without a broad delivery footprint. It is a sensible fit for organizations that already work through email and need a focused NPS workflow. Businesses requiring survey delivery beyond email, or whose response volume exceeds the available tier limits, should consider a broader alternative.
SurveySense pros and cons
- Where it wins
- Free plan includes 20 responses per month.
- Survey builder supports one-question and customizable multi-question surveys.
- Integrates with Salesforce, HubSpot, Marketo, and Mailchimp.
- Where it doesn't
- Survey delivery is through email, not other listed channels.
- Small plan caps responses at 125 per month.
- Support is provided through email.
SurveySense fact sheet, pricing and score →
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