SupportLogic
SupportLogic: Automated and manual QA with voice analysis, coaching and enterprise integrations. Ranked #17 of 60 in Customer Service QA Software by our editors (7.7/10); pricing: From $4,000/mo (annual); best for enterprise support teams with a large QA budget.
At a glance
- Editor score7.7 / 10
- PricingFrom $4,000/mo (annual)
- Best forEnterprise support teams with a large QA budget
- Free planNo
- Automated scoringYes
- Founded2016 · San Jose, California, United States
- Facts checked4 Oct 2026
Where it wins
- Scores support tickets and voice calls, with transcription and tonal analysis.
- Combines customizable scorecards, calibration, arbitration and coaching insights.
- Connects with major support, contact center and data platforms.
Where it doesn't
- Starts at $4,000 per month with a prepaid annual contract.
- Elevate SX pricing is quote-based, with no per-seat or bundle breakdown.
- Designed for enterprise teams rather than smaller support organizations.
Our verdict on SupportLogic
SupportLogic Elevate SX brings automated and manual quality assurance to enterprise customer support teams. It scores support interactions, including tickets and voice calls, and adds custom scorecards, QA analytics and coaching suggestions. The product is aimed at organizations that need structured review across multiple interaction channels and can support an enterprise-scale QA investment.
Voice capabilities extend review beyond ticket scoring: transcription and tonal analysis are paired with hold and dead-air detection. Reviewers can use arbitration and calibration workflows to align evaluations, while analytics track agent and team performance trends. Integration options include Salesforce Service Cloud, Zendesk, ServiceNow, Jira Service Management, NICE CXone, Genesys and other support and contact center platforms; Snowflake, Google BigQuery and Amazon S3 are also listed. This breadth suits teams bringing QA into an established support and data ecosystem.
According to the vendor's pricing page, pricing starts at $4,000 per month with a prepaid annual contract, while Elevate SX pricing is quote-based. The published starting figure is not broken down by seat or product bundle, so buyers should discuss scope directly with sales. With no free plan and an enterprise focus, the cost structure is a substantial commitment. Teams that need automated and manual QA, voice analysis and formal reviewer processes may find the scope relevant; smaller support organizations or buyers seeking a lower-cost entry point should look elsewhere.
SupportLogic pricing
All 1 SupportLogic plans and prices →
SupportLogic fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Automated scoring | Yes |
| Automated sampling | No |
| Custom scorecards | Yes |
| Agent coaching | Yes |
| QA analytics | Yes |
| Interaction channels | Multichannel |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS |
| Support | Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 20 integrations: Salesforce Service Cloud, Zendesk, ServiceNow, Jira Service Management, Microsoft Dynamics 365, Freshdesk … See all → |
| Pricing | From $4,000/mo (annual) (source) |
| Website | supportlogic.com |
| Facts checked | 4 Oct 2026 |
SupportLogic integrations
SupportLogic lists 20 integrations on its own site.
- Salesforce Service Cloud
- Zendesk
- ServiceNow
- Jira Service Management
- Microsoft Dynamics 365
- Freshdesk
- NICE CXone
- Genesys
- 8x8
- Cisco Webex
- Zoom
- RingCentral
- Snowflake
- Google BigQuery
- Amazon S3
- Oracle
- Confluence
- SharePoint
- MindTouch
- Salesforce Experience Cloud
See all SupportLogic integrations →
Alternatives to SupportLogic
- NiCE Quality ManagementAutomates omnichannel interaction scoring and coaching for enterprise contact centers.9.4
- Verint Quality ManagementOmnichannel QA with automated scoring, screen review and coaching for larger contact centers.9.3
- Zoom Quality ManagementA Zoom-centered QA add-on for automated scoring, interaction analytics, and coaching.9.2
See all SupportLogic alternatives →
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The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used SupportLogic for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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