Sugester review
A low-cost community tool that combines feedback forums with broader support modules.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Sugester is a web-based customer support platform for businesses that want customer feedback communities alongside helpdesk, live chat, knowledge base, CRM and task management tools. Its Suggestions Forum supports customer questions, ideas and feedback, with voting on suggestions and comments. Administrators can moderate posts, use approval workflows, assign work and control visibility through private forums. That makes Sugester a practical fit for small teams that want a feedback forum connected to wider customer-service operations rather than a standalone community product.
Pricing is accessible for smaller teams. The Free plan is free forever and includes 3 users and 100 monthly email sends. Start costs $12 per user per month, billed monthly, with 3 users, 1,000 monthly email sends and 5 GB of storage. Pro also costs $12 per user per month and includes 5 users, 1,000 monthly email sends per agent and 10 email boxes. Max is $25 per user per month with unlimited users, 5,000 monthly email sends per agent and 30 email boxes. Enterprise costs $50 per user per month and adds unlimited users, 10,000 monthly email sends per agent and unlimited email boxes. A 30-day trial is available, and self-hosted deployment can be arranged with the vendor.
The product’s strongest distinction is breadth. Feedback can be collected through an embeddable widget, shaped with custom domains, branding, CSS and HTML templates, and connected to a knowledge base for converting user content into help articles. The REST API supports JSON or XML, while integrations include Shopify, WooCommerce, BigCommerce, WordPress, Gmail, SendGrid and other listed services. Web, iOS, Android, API and self-hosted options support different operating models. Choose Sugester for an affordable feedback community tied to support workflows; choose a narrower community platform if CRM, email and helpdesk modules would add unnecessary complexity.
Sugester pros and cons
- Where it wins
- Permanent free plan with 3 users and 100 monthly email sends
- Voting, moderation, private forums and approval workflows
- REST API, embeddable widget and custom branding options
- Where it doesn't
- Free plan is limited to 3 users and 100 monthly email sends
- Start and Pro both cost $12 per user per month
- Broader CRM and support modules may exceed simple community needs
Sugester fact sheet, pricing and score →
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update