Stratifyd
Stratifyd: A broad analytics platform for unifying omnichannel customer signals. Ranked #10 of 29 in Customer Interaction Analytics Software by our editors (6.5/10); pricing: Paid; best for omnichannel teams unifying customer data.
At a glance
- Editor score6.5 / 10
- PricingPaid
- Best forOmnichannel teams unifying customer data
- Free planNo
- Channel coverageOmnichannel
- Facts checked20 Sep 2026
Where it wins
- Unifies structured and unstructured customer data sources
- Analyzes sentiment, themes, trends and customer journeys
- Supports dashboards, alerts, taxonomies and speech analytics
Where it doesn't
- No free plan is available
- Manual refresh applies to Basic, Core and Professional
- Enterprise features and pricing require the highest tier
Our verdict on Stratifyd
Stratifyd is an experience analytics platform for enterprises, startups and medical organizations that need to bring customer, contact-center, product, employee or medical-experience data into one analysis environment. It combines structured and unstructured sources such as surveys, social media, chats, calls, product reviews and CRM systems. Teams can use it to examine sentiment, themes, trends, journeys, operational issues and urgent complaints through dashboards, reporting and omnichannel insights. Its web and API access suit organizations that need analytics across multiple customer interaction channels.
The published plans show a paid model with four tiers. Basic and Core include theme detection, emerging trends, template customization, manual refresh and file upload. Professional adds pre-built taxonomy models plus template and blank customization. Enterprise expands the scope with the full AI suite, pre-built and custom taxonomy models, speech analytics, omnichannel analysis, automatic and real-time refresh, and custom integrations. According to the vendor's pricing information, Stratifyd Signals uses annual flat pricing rather than per-user pricing, while Enterprise pricing is handled through sales. This structure makes the tier differences meaningful for teams that need more automation, taxonomy depth or channel coverage.
Stratifyd's strongest fit is an organization consolidating signals from surveys, social media, chat, calls, reviews, CRM systems, chatbots, IVR, ERP, point-of-sale systems and telephony software. Sentiment tuning, intent detection, journey analysis, flexible reporting and alerts extend the platform beyond basic transcript review. Teams that need omnichannel analysis, speech analytics, real-time refresh or custom integrations should focus on Enterprise. Smaller teams seeking a free starting point, or buyers who only need lightweight single-channel feedback analysis, may find the paid, tiered structure broader than necessary.
Stratifyd pricing
All 4 Stratifyd plans and prices →
Stratifyd fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Channel coverage | Omnichannel |
| Sentiment analysis | Yes |
| Intent detection | Yes |
| Journey analysis | Yes |
| Conversation search | Not verified |
| Data retention | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 11 integrations: Surveys, Social media, Chat, Calls, Product reviews, CRM systems … |
| Pricing | Paid (source) |
| Website | stratifyd.com |
| Facts checked | 20 Sep 2026 |
Stratifyd integrations
Stratifyd lists 11 integrations on its own site.
- Surveys
- Social media
- Chat
- Calls
- Product reviews
- CRM systems
- Chatbots
- IVR
- ERP
- Point-of-sale systems
- Telephony software
Alternatives to Stratifyd
- CallMiner AnalyzeA broad customer interaction analytics suite for mature omnichannel teams.9.0
- Twilio Conversation IntelligenceUsage-based omnichannel conversation analytics with real-time and post-conversation insights.8.8
- NICE Interaction AnalyticsBroad omnichannel analytics for enterprise teams analyzing quality, trends, and outcomes.7.8
See all Stratifyd alternatives →
Used Stratifyd? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Stratifyd for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Stratifyd is listed in our Customer Interaction Analytics Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/stratifyd/"><img src="https://www.itechguides.com/best/badge/stratifyd.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.
Last updated · How we research and update