SolarWinds Incident Response
SolarWinds Incident Response: Alert handling with routing, escalation, runbooks, and incident collaboration. Ranked #8 of 36 in Alert Management Software by our editors (7.0/10); pricing: From $15/user/mo (annual) · 14-day trial; best for teams adding response workflows to alerting.
At a glance
- Editor score7.0 / 10
- PricingFrom $15/user/mo (annual) · 14-day trial
- Best forTeams adding response workflows to alerting
- Free planNo
- Alert deduplicationYes
- Founded1999 · Austin, Texas, United States
- Facts checked19 Sep 2026
Where it wins
- Deduplicates, enriches, routes, and suppresses operational alerts
- Connects on-call schedules and escalation policies to incident workflows
- Includes runbooks, postmortems, and AI-generated incident summaries
Where it doesn't
- No unlimited free plan; the trial lasts 14 days
- Pro starts at $15 per user per month with annual billing
- Runbooks and one-year data retention start with Premium at $24 per user per month
Our verdict on SolarWinds Incident Response
SolarWinds Incident Response is a SaaS platform for IT, DevOps, and operations teams managing operational alerts. It combines alert handling with response coordination: alerts can be deduplicated, enriched with service context, routed to responders, or suppressed when they are non-actionable. On-call schedules, escalation policies, incident collaboration, runbooks, and postmortems extend it beyond alert routing. Its broad response workflow makes it a fit for teams that want alert management tied to incident work, rather than a tool focused only on notification delivery.
According to SolarWinds' published pricing, Pro costs $15 per user per month with annual billing and includes role-based access control, custom API integrations, schedules and escalations, routing and automation rules, and iOS and Android apps. Premium is $24 per user per month, billed annually; it adds one year of data retention, advanced escalations, runbooks, incident workflows, an SLO tracker, and status pages. Enterprise pricing is not stated here; its listed features include unlimited retention, intelligent alert grouping, transient-alert auto-pause, AI-generated summaries, audit logs, and ServiceNow bidirectional sync. A 14-day fully functional trial is available, but there is no unlimited free plan.
The integration options include a public API, email, webhooks, Terraform, Slack, Microsoft Teams, Jira, and ServiceNow, with web, iOS, Android, and API platforms. This gives teams several ways to connect alert sources and collaboration workflows. The product's category fit is strongest where teams need alert processing plus responder coordination, service context, and follow-through such as runbooks or postmortems. Teams seeking a free ongoing plan, or only basic alert delivery without incident workflows, may prefer a narrower alternative. Those adding structured response steps to alerting should consider it, particularly if Premium's retention and workflow features match their needs.
SolarWinds Incident Response pricing
All 3 SolarWinds Incident Response plans and prices →
SolarWinds Incident Response fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Alert deduplication | Yes |
| Routing rules | Yes |
| Alert enrichment | Yes |
| Suppression rules | Yes |
| Included alert volume | Not verified |
| Alert retention | Not verified |
| Free trial | 14 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Integrations | 8 integrations: Public API, Email, Webhooks, Terraform, Slack, Microsoft Teams … |
| Pricing | From $15/user/mo (annual) · 14-day trial (source) |
| Website | solarwinds.com |
| Facts checked | 19 Sep 2026 |
SolarWinds Incident Response integrations
SolarWinds Incident Response lists 8 integrations on its own site.
- Public API
- Webhooks
- Terraform
- Slack
- Microsoft Teams
- Jira
- ServiceNow
Alternatives to SolarWinds Incident Response
- TrueWatch Event ManagementA broad event-management toolkit for teams that need alert context, routing, and suppression.9.3
- ServiceNow Event ManagementA broad event-to-response workflow for organizations running ServiceNow ITOM.8.2
- KeepKeep groups and enriches alerts, then automates response workflows across connected tools.7.9
See all SolarWinds Incident Response alternatives →
SolarWinds Incident Response vs the competition
- SolarWinds Incident Response vs TrueWatch Event Management
- SolarWinds Incident Response vs ServiceNow Event Management
- SolarWinds Incident Response vs Keep
- SolarWinds Incident Response vs Splunk IT Service Intelligence
- SolarWinds Incident Response vs Grafana Alerting
- SolarWinds Incident Response vs AlertOps
Compare SolarWinds Incident Response with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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