SoftSync Team Inbox
SoftSync Team Inbox: A focused shared inbox for teams working from Google or Microsoft mailboxes. Ranked #28 of 32 in Customer Service Email Management Software by our editors (6.4/10); pricing: Free plan · 14-day trial; best for small teams sharing Google or Microsoft mailboxes.
At a glance
- Editor score6.4 / 10
- PricingFree plan · 14-day trial
- Best forSmall teams sharing Google or Microsoft mailboxes
- Free planYes
- Paid from$29/seat/mo
- Gmail integrationYes
- Facts checked25 Oct 2026
Where it wins
- Assign conversations and see who owns each one.
- Reply from a shared address in the existing email thread.
- Control mailbox visibility and use saved reply templates.
Where it doesn't
- Pricing applies to SoftSync platform plans, not a separate inbox plan.
- The listed features focus on shared email rather than deeper ticket workflows.
- Web chat is limited to handoffs from SoftSync’s Web Agent.
Our verdict on SoftSync Team Inbox
SoftSync Team Inbox brings customer email from a shared Google account, Google Group, or Microsoft 365 shared mailbox into a team inbox. It is aimed at teams that need to divide responsibility for incoming messages without leaving the existing email thread. Teammates can assign conversations, see who owns them, reply from the shared address, mark them done, and reopen them when a customer responds. Mailbox visibility can be limited to selected teammates or opened to the whole workspace, and saved templates support repeated replies. The product is part of SoftSync’s broader customer relationship platform, so it suits teams looking for shared-mailbox handling within that ecosystem rather than a standalone, wide-ranging helpdesk.
The listed pricing is for SoftSync platform plans, not separate Team Inbox tiers. A Free plan is available, and the platform also offers a 14-day free trial. Pro costs $29 per seat per month with annual billing or $39 monthly; Business costs $59 per seat per month annually or $79 monthly. The plan highlights list “Full core CRM features” for Free, Pro, and Business, without distinguishing what inbox capabilities change between tiers. Treat the published prices as platform pricing when comparing costs, rather than as a dedicated inbox subscription.
For teams that also use SoftSync’s Web Agent, chat handoffs can arrive alongside email. Google Workspace, Google Groups, and Microsoft 365 are the named integrations, with web as the listed platform. The published feature set centers on mailbox collaboration: it does not describe broader ticket workflows or automation, so teams seeking a more extensive helpdesk workflow should compare alternatives. Small teams sharing a supported mailbox are the clearest fit; those needing a standalone service desk with a broader set of support channels may find this focus too narrow.
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SoftSync Team Inbox pricing
All 3 SoftSync Team Inbox plans and prices →
SoftSync Team Inbox fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $29/seat/mo |
| Gmail integration | Yes |
| Shared inbox | Yes |
| Ticket workflows | Yes |
| Internal collaboration | Yes |
| Supported channels | email, web chat |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | |
| Built for | Solo, Small business, Mid-market (editorial estimate) |
| Integrations | 3 integrations: Google Workspace, Google Groups, Microsoft 365 |
| Pricing | Free plan · 14-day trial (source) |
| Website | softsync.ai |
| Facts checked | 25 Oct 2026 |
SoftSync Team Inbox integrations
SoftSync Team Inbox lists 3 integrations on its own site.
- Google Workspace
- Google Groups
- Microsoft 365
Alternatives to SoftSync Team Inbox
- Help ScoutA broad support inbox with a free entry plan and paid tiers for growing teams.9.3
- Teamwork DeskFull ticketing starts at $9.50 per user per month with annual billing.9.1
- FrontA flexible shared inbox for teams managing support across multiple channels.8.9
See all SoftSync Team Inbox alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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